Program Manager

8 - 10 years experience  •  Security Services

Salary depends on experience
Posted on 10/16/17
8 - 10 years experience
Security Services
Salary depends on experience
Posted on 10/16/17

Desired Education Bachelors Desired Experience 7-10 Years
Minimum of seven years of operations, sales and/or project management experience required

Experience in one or more of the following industries preferred: electronic security, fire alarm & life safety, building automation and IT

Previous leadership experience required Responsibilities 1.Acts as a single point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.

2.Develops a program, sharing customer vision and expectations for internal alignment. Deploys standard processes and tools that drive internal efficiencies and fosters uniformity of work.

3.Manages, oversees, and coordinates all operational aspects of global/strategic customer engagements for specific accounts. Enforces the expectations of the customer with Convergint teams, subcontractors, vendors and partners, so we are our customers best service provider. Always represents Convergint as a leader, providing mentoring, coaching and development of our colleagues. May have direct reports.

4.Serves as a customer advocate and liaison between Convergint corporate, local offices, subcontractors, vendors, partners and manufacturers. Helps develop unique approaches and introduces advanced solutions to customer challenges, building confidence in Convergint as a trusted advisor.

5.Drives consistency in delivery of all Convergint services across multiple locations, regions and countries.

6.Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.

7.Maintains all account documentation, directs all communications and updates to the customer in a regular and proactive manner. Delivers internal and customer business reviews on a consistent basis.

8.Works with Convergint and customer technical teams to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.

9.Engages with Lead Account Executive and local sales teams to introduce additional Convergint offerings. Demonstrates value though an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies.

10.Responsible for overall Customer Satisfaction in delivery of all services. Proactively meets and communicates with customer. Seeks feedback, driving continuously improvement. Resolves issues in an effective and timely manner by engaging appropriate teams.

11.Tracks financial performance on all projects and services to make sure all work is executing in a profitable manner. Compiles reports to provide spend data internal teams and customer. Performs account fiscal analysis to present trends and make business recommendations.

12.Performs other duties and responsibilities as requested or required. Skills Excellent organizational skills related to Program/Project Management

Broad based industry and market knowledge of network and low voltage building systems

Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project

Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization

Advanced financial competencies

Confidence in contract negotiation and administration

Strong work ethic with personal motivation to function individually and part of a team

Ability to create internal and external organizational alignment through relationships, communicating vision and team building

Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual

Accomplished leader that acts as a role model while guiding, developing and mentoring others within the organization

Strategic thinker with analytical problem solving tools and techniques

Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries

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