Program Manager, Consultant, Strategy & Relationships Commercial Solutions at Blue Shield Of California in El Dorado Hills, CA

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

Description:

Our Transformation:

A t Blue Shield of California, we are transforming the way we do business in order to transform healthcare: making it easier and less expensive to use, as well as higher quality for everyone. In tomorrow's world, digital capabilities and integrated experiences will be at the heart of how we operate and what we deliver to our members, employers, and broker partners.

Come join the Commercial Markets Commercial Solutions team, where you will be at the very center of our transformation. Our team is immersed in identifying and creating solutions for services and capabilities used to deliver a healthcare experience worthy of family and friends that is sustainably affordable.

Job Description

The Program Manager, Consultant, Strategy & Relationships is responsible for strategy, vendor relationships including but not limited to Shared Advantage TPAs, HRGI, BHI, Optum. The role will also play a key role in strategic projects as well as identification of key capabilities needed in order to support growth within Commercial Markets. The Program Manager, Consultant will be accountable for developing a National Account strategy as well as identifying opportunities for program integration for Specialty products. The ability to remove barriers, lead by influence and break down silos are key attributes for this role. This is a client facing role and both written and spoken communication skills are required.

This position will travel occasionally (~25%), and will report to the Sr. Manager, Commercial Markets Solutions Strategy & Support.

Responsibilities

Provide day to day oversight of partner/vendor relationships, including point of contact for inquiries and escalation.

• Assist in the development and implementation of process of projects involving departmental or cross-functional teams focused on delivery of new or existing internal/external programs and/or products.
• Assist the business to resolve partner/vendor management issues
• Contribute to the analysis of complex situations, identify risks, and contribute to the development of risk mitigation ideas.
• Coordinate collaboration between partners/vendors and departmental Subject Matter Experts to Creatively solve problems and close gaps.
• Produce relevant reports on vendor operational/business process metrics, performance, and outcomes.
• Identify opportunities and recommend solutions to drive efficiency throughout the sourcing and contracting process based on experience and best practices.
• Develop strategies for partner/vendor process improvements aligned with BSC strategic and operational goals and objectives.
• Present status and issue identification/resolution effectively to management.
• Communication Skill: Ability to conduct meetings professionally and clearly.
• Partner with business sponsors to define success metrics and criteria.

Qualifications:

Knowledge and Experience

• Typically requires a Bachelor's degree and a minimum of 7 years of combined Healthcare Administration, Sales, Account Management, Operations, Business Process, Program Ownership, and Business Development experience required with a demonstrated track record of success in a highly matrixed environment.
• Experienced in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences.
• Experience influencing others through experience with data and market practices.
• Subject matter expert level of knowledge of process, product, and program design, development, and management required.
• Strategic thinker and problem solver with hands-on, 'roll up your sleeves' can-do attitude. A jack of all trades that thrives within a fast paced, unknown, and changing environment.
• Data-driven user centric approach to product development and management, with demonstrated ability to own products that balance and anticipate various users' needs.
• Outstanding communication, facilitation, negotiation and presentation skills, with experience presenting in sales, C-Suite, and large group settings.
• Demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams.
• Entrepreneurially spirited and visionary, unafraid of being a trailblazer.
• The ability to compartmentalize problems and ideas into achievable and strategic solutions.
• Must have advanced skills with computer programs, including Microsoft Excel, Outlook, Word, and PowerPoint.