Primary Summary:

The Program Manager/Chief of Staff (CoS) to the VP of Technology Infrastructure serves as a strategic partner, program leader, and operational integrator across the Infrastructure organization. This role is responsible for driving execution of key initiatives, ensuring alignment across compute, network, storage, shared services engineering, collaboration, end-user services, ITOM, ITSM, and ServiceNow platforms.

Profile Description:

1. Strategy, Roadmap & Portfolio Management

• Own and coordinate the end-to-end Infrastructure roadmap
• Drive roadmap definition, prioritization, and sequencing
• Maintain integrated initiative view, dependencies, and milestones
• Establish governance processes and KPIs

2. Executive Communications & Reporting

• Develop executive presentations and reporting
• Provide status, risks, and mitigation updates
• Translate technical initiatives into business messaging

3. Program & Project Oversight

• Oversee cross-functional programs
• Manage risks (including audit response), dependencies, and execution alignment

4. Leadership Support & Cadence Management

• Manage staff meetings, agendas, and follow-ups
• Coordinate all-hands and leadership forums
• Support operating model maturity across teams

5. Events & Travel Coordination

• Oversee the planning leadership events, offsites, and travel logistics partnering with area Administrative Assistant

6. Vendor & Contract Management

• Coordinate approach used across Infrastructure for hardware, software, and services contracts partnering with Infrastructure tower leads, procurement and IT Finance point persons
• Assist with the management of renewals and vendor relationships

7. Cross-Functional Alignment

• Ensure coordination across infrastructure domains
• Support transformation and automation initiatives

8. Continuous Improvement

• Identify process improvements and efficiency opportunities
• Maintain documentation and tracking across initiatives

Additional Responsibilities

• Decision support and prioritization
• Stakeholder engagement
• Change management
• Budget and planning support
• Special projects

Knowledge & Experience:

• Strong ability to promote, champion change; start with 'yes'
• Innovative leader with the ability to question status quo, influence change and provide forward thinking
• Expertly operate with ambiguity and limited information
• Strong soft skills and judgement; understands that leadership and people skills are critical success factors
• Strong Project/Program Management Financial Acumen ability
• Ability to communicate the need for change, its purpose, and it's expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in
• Demonstrated ability to be disciplined and flexible at the same time
• Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities
• Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes
• Demonstrated success of building partnerships and alliances across the enterprise and at various levels
• Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all
• Demonstrated ability of influence and execute organizational and mindset changes
• Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams
• Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk
• Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization
• Continuous learner; quickly adapt to changing environment and personalities
• Leading understanding of project management principles
• Demonstrated ability and experience (5+ years) managing large and significant projects and/or small to medium programs (typically $4M-$10M)
• Bachelor's degree or master's degree, or related field or equivalent work experience required

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$100,070 - $157,470 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills