$80K — $100K *
The CX team’s mission is to bring together the collective expertise and power of Chargebee to create valuable, guided, frictionless experiences for all clients. The team works cross-functionally across Product, Sales, Customer Success, Marketing and Operations, to carry out these efforts.
The Core Responsibilities Of This Opportunity Include
Advocate on behalf of Customers in all engagements with Chargebee’s business teams.
Drive people, process, and technology initiatives to optimize the customer experience end-to-end.
Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
Design and Spearhead Customer Loyalty and Delight programs.
Critical Skills To Be Successful
Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.
Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.
Driver: Ability to successfully deliver end-to-end projects, working through obstacles across multiple teams and organizations.
Problem Solver: Ability to utilize strong problem-solving skills to work through complex challenges.
Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.
Creative: Ability to conceptualize and deliver programs to increase customer delight.
4+ years of experience leading large complex programs
2+ years of experience working cross-functionally with product management, product development, and operational support teams
Valid through: 6/30/2021