Program Manager 5, Program Management

Comcast Spectacor   •  

Philadelphia, PA

Industry: Media


11 - 15 years

Posted 34 days ago

Job Summary:

Responsible for being a thought leader with a mastery of program management skills. Follows the organization's strategic plan and leads the most enterprise-wide, strategic programs affecting multiple organizations and impacting the business over multiple years. Deliversoutcomes, longer-term improvements, and benefits in support of the organization goals. Leads and guides junior members of the team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our


Core Responsibilities:

- Understands the scope of programs as defined by the business

requirements and budget process. Participates in key planning


- Identifies, confirms, and obtains participation from required

cross-functional teams. Ensures team clearly understands roles and

responsibilities for the duration of the program.

- Creates and builds program plans. Facilitates and drives the core team

to identify and schedule all the work for end-to-end deployment

required to fulfill program scope. Performs management of upstream and

downstream dependencies.

- Identifies goals and successes criteria, drives the development and

implementation of key goals, objectives, and successes criteria for the

program with key stakeholders and core team. Raises conflicts and

resolves with the appropriate level of management engagement to build

consensus. Obtains and assigns resources to the program plan.

- Determines the cost and budget; performs resource forecasting.

- Analyzes areas of risk to avoid risky activities by identifying and

managing critical paths and risk areas. Establishes contingency plans

and identifies trigger events and assumes responsibility for initiation

corrective actions.

- Identifies and helps the team make program tradeoffs to balance scope,

time, and costs. Ensures proper documentation.

- Tracks and manages the program schedule and upstream and downstream

dependencies. Analyzes the actual performance against the plan and makes

adjustments consistent with plan objectives. Drives action item

resolution and track completion. Ensures program milestones are

accomplished and ensures overall committed timelines are met. Documents

all major plan changes in scope, approach, and date delivery.

- Communicates updates on major milestomes and keeps all stakeholders

informed of progress and issues. Identifies and manages proposed changes

to program parameters and works with Enterprise Program Management and

Program Managers to ensure appropriate processes and communciations are


- Monitors and ensures quality of program deliverables. Leads core team

and key field resources to develop and monitor deployment schedule,

strategies, and tools to support the implementation of programs in the

field through trials and controlled customer deployments.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Business, Engineering

- Generally requires 11+ years related experience