Program Management Ld Analyst

Citigroup Inc   •  

Irving, TX

Industry: Finance & Insurance

  •  

5 - 7 years

Posted 54 days ago

Description




We are seeking a talented, imaginative and energetic professional who is passionate about providing customers applying for credit with best in class digital experiences that simplify the process of completing and submitting an application, immediately using new credit to purchase retail partners' products, and registering for digital account servicing and optional services. This individual will fill a Senior Journey Owner role in the Citi Retail Services (CRS) Digital organization, report to the Senior Vice President (SVP) of our Customer Onboarding Product team, and will be responsible for helping define and deliver new and enhanced account acquisition online experiences and features to consumer and commercial credit card customers.This Journey Owner will serve as a champion and Subject Matter Expert (SME) for a defined set of credit application journeys as well as associated business rules, fulfillment processes and policies. She/he will support the digital feature design and planning efforts of the SVP of the Customer Onboarding Product team. She/he will engage with and when necessary coordinate the efforts of members of other functional areas including Legal/Compliance, Fraud, Operations, IT, creative agencies and research organizations.The Journey Owner in this role must have strong business and leadership skills, sufficient technology expertise to understand what is possible from a digital experience and capability perspective, and the ability to articulate how digital solutions support retail partners' and CRS' business needs and objectives.She/he must collaborate effectively with others as CRS progressively moves to an Agile approach for identifying, prioritizing, defining and delivering digital journey and capability enhancements.This individual will serve as the voice of the customer and ensure that the customer's point of view is embodied in the experiences and capabilities that we provide online.




KeyResponsibilities:




  • Work with peers and the SVP of the Customer Onboarding Product team to define our digital product enhancement strategy and roadmap
  • Serve as an SME for customer journeys in area of responsibility
  • Define digital product enhancements by leveraging supporting data, analytics and insights
  • Enable the product enhancement prioritization process
  • Support CRS' Agile business and technology operating approach and model
  • Collaborate with other CRS SMEs to resolve customer and business impacting issues
  • Define, manage and own digital product epics, features and requirements
  • Direct the efforts of creative agencies and research organizations that support the digital product enhancement process
  • Partner with governance functions to ensure that digital enhancements are delivered with proper controls, and adhere to government regulations and CRS business practices and policies
  • Assist Senior Journey Owners / Product Owners with development and delivery of digitally focused capability and performance materials to CRS' business development, partner management, marketing and operations organizations
  • Facilitate CRS' process of onboarding new retail partners to its digital platforms and then providing credit card account application features to retail partners' customers




Qualifications


  • Bachelor's Degree or equivalent experience in business administration, marketing, advertising or information technology
  • 5+ years of product management experience in financial, retail or technology companies and organizations
  • 3+ years of Agile product enhancement and delivery experience
  • A customer centric mindset
  • Able to adapt to a fast-paced business environment and collaborate across organizations and management levels. Comfortable working in a dynamic and energetic environment in which digital priorities and efforts are continuously evaluated and, when appropriate, modified
  • Innovative thinker that challenges the status quo and develops creative, engaging and intuitive digital solutions for credit card applicants and customers
  • Strong organization and effort management skills
  • Strong team player with excellent interpersonal skills
  • Ability to influence, collaborate and clearly communicate.


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