Program Lead, Claims Analytics

Qbe   •  

Sun Prairie, WI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 166 days ago

This job is no longer available.

Job Description

Lead, plan, organize project teams or manage performance of vendors by implementation plans and following up on required activities and assure the team is meeting goals and objectives.

Role Purpose:

The Program Lead, Claim Analytics role is responsible for actively supporting the VP, Program Head for Brilliant Basics Claims Analytics in mobilizing, executing and governing the Brilliant Basics Claims Analytics program office. This entails a capability & framework for planning, reporting and risk / issue / dependency management for the program, while actively promoting/enabling more agile ways of working. The role will work in coordination with the broader Brilliant Basics Claims global transformation program; an exciting multi-year change and capability building body of work targeted at delivering significant benefits to customers and the business, enabled in part by advanced analytics. This role will also work closely with Divisional Claims and Data & Analytics (D&A) leadership and associated agile project teams in supporting the design, mobilization and execution of agreed to roadmaps of work under the purview of this program. The roles will entail a mix of onsite and remote/virtual office-based work and potentially include 25% travel

Key Result Areas & KPIs

Essential job functions include those responsibilities described in the Key Result Areas sections. To successfully perform this job, the individual must be able to perform each essential job function satisfactorily in support of the Claims Analytics Program. Key Performance Indicators are meant to be directional, informational and not necessarily literal. Some Key Result Area elements for the role are more directly controllable and impactful on outcomes than others. Note: Role performance will be assessed based on overall performance in a given performance period considering all Key Result Areas. Elements of this role which are more directly critical to success are behavioral and non-financial in nature (e.g., key stakeholder management/relationships, program/project governance, written & verbal communication, change management, risk/issue/dependency management, etc.).

Key Result Areas

Key Performance Indicators

Strategy and Planning

  • Ensuring a content-rich Program that provides services to claims and D&A divisions to help secure the delivery of project outcomes
  • Working effectively with Global Claims and Divisional Leadership to ensure the delivery of targeted outcomes through robust planning, ongoing prioritisation, high engagement and targeted communication
  • Knitting together a holistic view of the program across all divisions in scope i.e. governance architecture, especially global coordination and decision rights management
  • Manage and coordinate all program level tracking and reporting including monitoring program timelines, milestones and progress to ensure that program objectives are delivered on time and within budget

  • Successful implementation of program to achieve cost, service and delivery targets
  • Support all deliverables and projects achieved within required timeframes to stakeholder requirements
  • Sufficient planning for each project/initiative
  • Work plans with specific & relevant milestones created
  • Dependencies documented and proactively managed
  • Risks & mitigation plans documented, monitored,
  • Issues documented, and resolutions tracked to completion
  • Positive feedback from stakeholders

Policy, Process and Procedures

  • Support divisions in performing detailed risk analysis for all new recommended initiatives and ensure any identified risks are mitigated and raised with appropriate parties
  • Support an effective risk and compliance culture by designing and implementing comprehensive procedures, with appropriate control evidence where appropriate
  • Ensure appropriate and effective project and change management frameworks are in place
  • Support mobilization and/or recruiting the divisional / local project and SME teams
  • Effective project plans with clear governance structure
  • Accurate, timely and meaningful internal and external reporting
  • At all times, risk is to be managed within parameters of the appetite of the business and in line with guidance from regulatory authorities
  • Well defined project and change management processes in place that comply with QBE policies and procedures

Environmental Awareness/Customer Focus

  • Build and maintain strong and effective relationships with all internal and external stakeholders including senior levels within the organization to ensure delivery of project and change initiatives
  • Supports the engagement and communication with stakeholders across QBE to build common understanding and consensus of divisional business outcomes and implementation roadmaps
  • Work with the Group Transformation Office to ensure consistency of the overall change
  • Provides expertise and advice to the divisional delivery teams which enables people at all levels, to be engaged, harnessing ideas and embedding sustainable change within Claims

  • Effective engagement and regular communication
  • Positive feedback from stakeholders
  • Project delivery and change initiatives that meet and exceed stakeholder expectations
  • A defined contact management framework detailing regular project team, stakeholder, and management meetings

Technical Performance

  • Prepare structured reports, interpreting complex material and provide detailed recommendations
  • Produce high quality presentations for board, management committees and other forums
  • Present recommendations in an articulate and logical manner to senior stakeholders
  • Ensure frequent and accurate communication to identified stakeholders

  • Successful management of change programs and delivery of identified benefits
  • Demonstration of technical expertise in program management
  • Detailed and accurately produced reports delivered within time frames
  • Presentations delivered to high standards and appropriately tailored to the audience.

People Management

  • Contribute to the attraction, development and retention of a high-quality workforce with the knowledge and skills to deliver excellent organizational outcomes

  • Effective and high performing project team
  • Stakeholder feedback acknowledging skilled, capable and competent team members who are trusted and respected within the business

Knowledge, Skills & Experience

Minimum knowledge & skills required to competently undertake the role (e.g. specific technical, professional and/or market knowledge, internal QBE knowledge (if applicable), learned or acquired skills). Relevant qualifications and/or years of experience in relevant industry/role/function.




  • Strong understanding of the advanced analytics domain
  • Deep knowledge of agileProject Management methodologies
  • Strong understanding of the insurance industry and preferably claims management
  • Strong knowledge of organizational change structures and change management approaches
  • Financial management relating to large projects – planning, budgeting, forecasting, tracking benefits

  • Excellent analytical skills with high levels of problem solving skills
  • Excellent change management skills with the ability to lead and drive improvements
  • Strong interpersonal and communication skills to build and maintain relationships at all levels with internal and external customers
  • Ability to manage stakeholder expectations
  • Highly effective in planning and forecasting
  • Ability to work independently to drive high quality outcomes
  • Strong negotiation skills
  • Ability to communicate effectively verbally and in writing
  • Ability to produce detailed reports at various levels including global reports

  • Degree in business related discipline
  • Broad experience of evaluating complex structures and performing in-depth analysis to achieve market leading results
  • Experience managing stakeholders at mid to senior levels including VP/SVP
  • Experience working in global organizations
  • Successful support of global transformation programs
  • At least 5-7 years of experience in an operations or internal/external consulting role