Program Director

The Mentor Network   •  

Dedham, MA

Industry: Healthcare


Not Specified years

Posted 31 days ago


The Program Director manages the day-to-day operations of the Therapeutic Mentoring program in our Dedham office. This entails staff training, ensuring quality of services delivered, enhancements and compliance, financial performance, and providing supervision to direct staff.


  • Manage the day to day operations of one program with 10 to 30 individuals in a small geographic area with combined revenues of around $1 million
  • Responsible for the financial performance of the programs; review and submit billing compliance documentation
  • Implement program core growth strategy to maintain or increase census, maximize utilization and occupancy percentages and assist with new start development as appropriate
  • Maintain and foster relations with case managers and referral agents; lobby on behalf of individuals receiving services and Network as appropriate
  • Maintain and foster relations with individuals receiving services, families and guardians; implement individual satisfaction enhancement plans as appropriate
  • Oversee program quality enhancement and develop individual program plans; coordinate Network standards, licensing requirements and individuals supported needs; review and submit incident reports
  • Implement program incident management protocols; ensure timely incident reporting and corrective actions
  • Oversee health and safety programs
  • Maintain licensing and compliance requirements for program services; assure timely and accurate program documentation; implement Network compliance plans and review correction orders
  • Direct and supervise Therapeutic Mentors (Family Support Specialists) and administrative staff


  • A Master's degree in a Human Services field with clinical licensure in the state of Massachusetts is required
  • LCSW, LICSW, LMHC or LMFT required

What we offer you:

  • Competitive salaried position
  • Medical, Dental and Vision coverage available for employees and their eligible dependents
  • 401k
  • Mileage reimbursement

We offer a supportive team environment and a family-oriented culture to complement our attractive salary/benefits package. Come join our team of dedicated and caring professionals!