Program Director

NICE Systems   •  

Atlanta, GA

Industry: Software

  •  

11 - 15 years

Posted 300 days ago

This job is no longer available.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversee the planning, scheduling and tracking of program/project timelines, resources, milestones and deliverables using project management tools and best practices.
  • Identify any issues/risks to program/project success and develop mitigation plans to manage them throughout the development life cycle. Work with the team to drive the mitigations.
  • Provide regular status to leadership on program/project progress, risks and issues, schedule and cost variances, KPIs, resource utilization.
  • Review contracts and SOWs to ensure that teams are meeting the SLA targets and contractual obligations
  • Lead and mentor project managers in successfully managing assigned projects using PM processes to deliver on time, budget and scope.
  • Design, develop and implement continuous improvement initiatives to incorporate lessons learned from previous projects
  • Act as a senior point of contact or escalation for vendors, business partners, and other stakeholders.
  • Ensures customer satisfaction through driving project execution excellence, reviewing of customer satisfaction surveys and participation in customer meetings

 

Required Skills:

  • Excellent verbal, written and presentation skills
  • Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
  • Proven ability to thrive in a fast paced, dynamic environment
  • Ability to handle multiple projects and assignments
  • Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items
  • Experience in developing and employing project management artifact standards and best practices
  • Ability to work efficiently within a matrix management organization
  • Provide mentorship and professional development to resources
  • Operational competency with MS Office Suite

 

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree or equivalent experience
  • Minimum 10+ years PMO management experience
  • PMP, PgMP Certified
  • 5-10 years' experience in a leadership role.