Program Director in Chicago, IL

$200K - $250K(Ladders Estimates)

Metropolitan Family Services   •  

Chicago, IL 60601

Industry: Education, Government & Non-Profit


8 - 10 years

Posted 62 days ago

This job is no longer available.


  • Administers all aspects of programs and services for the Southwest Center (could include Blue Island and/or Palos Hills sites and numerous community based sites); includes development and implementation of new service initiatives.
  • Supervises programs and staff of Southwest Center as defined by span of control.
  • Responsible for professional development of direct reports; in collaboration with the agency Training Manager and other program leadership, may participate in development and implementation of staff training; may provide staff training.
  • Maintain knowledge of developments and trends in program/service areas. May participate in local, state and national activities in the field.
  • Assist with engagement of the community advisory board. Participate in the development of local community support and local fund raising strategies.
  • Provide leadership in working collaboratively with community organizations, hospitals, schools, and other institutions as appropriate to carry out Center, agency and program goals. Ensure appropriate integration of multi-service, multi-disciplinary, and/or agency-wide systems approach to program(s) located at the Blue Island Center site.
  • Responsible for the development and delivery of programs in accordance with agency mission, policies, procedures, program plan and outcomes. Responsible for the writing of program, annual, and long-range plans. Write public grants as requested.
  • Execute strategic growth plans, which includes maintaining quality and quantity of services. Keep abreast of client service needs, and participates in planning.
  • Ensure compliance with various funding agencies' performance standards and contractual agreements. Monitor program(s) to assure programmatic reporting and fiscal compliance of contracts, annual, and long-range plans. Provide programmatic input in fundraising strategies. Act as the local liaison to funders and agency partners, as appropriate.
  • Design program plans in collaboration and consultation with department and program leadership. Provide leadership for effective program implementation. Keeps all parties advised of project execution and any delays or barriers to implementation.
  • Develop, adjust and report on key performance indicators (KPI) to ensure measurement in support of continuous improvement. Develop and implement quality improvement initiatives, in accordance with agency quality improvement process.
  • Recommend, develop, and monitor all program budgets under span of control. Responsible for the fiscal management of programs based out of the Southwest Blue Island site, including annual revenue and expense budget management and development. Develop cost controls to ensure and maintain a balanced budget. Identify solutions to meet funding gaps and ensure timely billing and effective problem resolution.
  • Provide consultation to assigned Site Operation Manager, who is responsible for office space and facility needs as well as local center support services. Guide site leadership team and center-wide decision making.
  • Responsible for all personnel matters within own program, including hiring, assigning, and terminating of staff. Identifies and fosters leadership potential of program staff. Develop staff goals and performance expectations and administer staff performance evaluations. Develop and implement staff development and training plans. Ensure professional licensing and credentials of staff are compliant with funder, program and Agency requirements.
  • Responsible for ensuring that recordkeeping and reporting systems are maintained in an up to date and accurate manner, and consistent with agency standards. Ensure that the center site, its programs and staff achieve and maintain compliance with all funding source requirements and completes all program related reporting as required.
  • Consult with Director of Revenue Cycle and Site Operations on revenue management needs as well as to ensure facility complies with all applicable city and state licensing standards and building codes. Ensure maintenance concerns are reported and addressed. Adhere to agency safety, risk management, and incident reporting procedures. Make maximum use of property to meet needs of service population and community.
  • Develops and maintains contacts with elected and appointed area officials and community leaders relating to agency and LOS needs. Participates in collaboration with other agencies and institutions to advance program goals.
  • Work effectively with diverse staff and service population.



  • Master's degree required.
  • Seven years post-masters experience in social services with increasing levels of administrative and supervisory responsibility.
  • Clinical license, LCSW or LCPC licensure is preferable.
  • Demonstrated ability to work in and lead teams.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to work in a complex environment.
  • Mobility for travel.
  • Ability to work effectively with diverse individuals and groups.

Metropolitan Family Services offers a very generous benefits packet to our professionals:

  • Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ health savings contributions.
  • Dental and Vision Insurance Options
  • 11 paid Holidays
  • Paid Time Off (PTO)
  • Flexible Spending
  • Opportunities for Student Loan Forgiveness
  • 401K Plan
  • Training and Professional Development Plan
  • E- Learning
  • Wellness Initiative Program
  • Employee Assistance Network

Valid Through: 2019-9-16