Program Director - Groups and Retreats

YMCA of Silicon Valley   •  

Palo Alto, CA

Industry: Hospitality & Recreation


Less than 5 years

Posted 45 days ago

This job is no longer available.



Under the direction of the Associate Executive Director, the Program Director is responsible for the supervision and operation of Rental Groups, Ropes Course Facilitation and Training, and Program Areas. This includes staff training plans and supervision, program development, fiscal management, and volunteer recruitment. Responsibilities include implementation of Association and branch strategic plans and policies and procedures.

Essential Duties & Responsibilities:

Fiscal Management

  • Assist in the preparation of and managing the annual budgets for client groups.
  • Assist in the administration of contracts in compliance with YMCA policy.
  • Work cooperatively with the Association Member Services Department to ensure revenue is properly recognized and collected; follow procedures for prompt handling of accounts payable.

Program Management

  • Oversee effective daily operation of conference groups.
  • Seek to build developmental assets in youth, teens and adults through quality programs and communication.
  • Seek opportunities to expand programs serving the Association's and local community.
  • Promote programs through presentations, written materials, and personal contacts.
  • Develop program to include new aspects each year and exceed ACA standards.
  • Provide effective communication and leadership to conferencing staff.
  • Monitor program practices to assure compliance with YMCA health and safety as well as ACA standards.
  • Communicate clearly and systematically with all third party groups to ensure accurate and timely invoicing and payment, as well as, quality program operation.
  • Collect written program evaluations for all programs that fall in purview of responsibility. Take corrective action to make appropriate adjustments to rectify reoccurring issues in evaluations.

Human Resources Management

  • Recruit, hire, train, supervise and evaluate management staff for conferencing.
  • Develop and implement staff in-service trainings and individual staff development plans.
  • Strive for staff diversity reflective of client demographics.
  • Encourage and support staff competency in meeting cultural diversity reflected in client demographics.
  • Promote and support staff morale and positive work environment.

Fundraising and Community Relations

  • Recruit, select, orient, train, supervise, recognize, and empower all storytellers necessary to ensure success of a section of the Annual Giving Campaign.
  • Assist with Board of Manager committees.
  • Provide support to the annual giving campaign as assigned.

Facilities Management

  • Exemplify and monitor good stewardship of facilities; bill for misuse that result in damage.
  • Provide leadership and direction to assess risk and appropriate management.

Additional Information:

  • It may be necessary to perform other duties as assigned.
  • This position is considered to have a supervisory or disciplinary relationship over minors.

Work Environment:

To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.

The physical demands of the position include:

  • Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation.
  • Ability to lead and interact in group activities and perform related physical skills.
  • Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull.
  • Ability to lift and carry objects up to 25 pounds.
  • Being alert, awake, and able to respond to needs of client groups, during the duration of the groups' stay at camp. This will often require being on-call overnight.

This job description is not intended to be all-inclusive. It is understood that the employee will also perform other duties if requested by the immediate supervisor and/or Executive Director. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.


B- Camp Campbell-2800

Full Time/Part Time




  • This position requires a commitment to the YMCA mission and its core values of: caring, honesty, respect, and responsibility as well as a commitment to building developmental assets in adults and youth. Additionally, the YMCA values diversity, youth, and a broad vision of health and wellness which is enhanced by relationship building.
  • At least 2 years' experience in program development with a strong background in organized camping, program development and customer service.
  • National Certification or equivalent hours/experience on High and Low Ropes Courses.
  • Four year bachelor's degree or equivalent of education and work experience.
  • Proven success in staff and program development as well as an understanding of American Camp Association (ACA) standards and group conferencing.
  • Strong written and verbal skills, organizational and decision-making skills.
  • Ability to lead and work within diverse populations.


Mission Advancement: Models and teaches the Y's values. Ensures a high level of services with a commitment to improving lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness: Provides others with framework for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high qualify results using a formal process to measure progress.

  • Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.