Professional Services Technical Architect - Web Designer

Zendesk   •  

Madison, WI

Industry: Technology


Less than 5 years

Posted 59 days ago

This job is no longer available.


    • Understand, document, and implement customer requirements according to scope. Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful.
    • Execute design & configuration sessions with customers (onsite or remote)
    • Produce TDD’s and web design prototypes in accordance with customer needs
    • Per agreed to designs, perform functional testing and work closely with Zendesk developers on defect resolution
    • Support the Consulting team with the functional design & configuration of Zendesk
    • Conduct virtual technical trainings, and knowledge transfer sessions to customers
    • Weekly communication to Engagement Manager on project status, issues, and remaining effort on project deliverables
    • Engage on several paid projects concurrently
    • Maintain technical product expertise across the entire Zendesk product line
    • Respond to high-profile, high-impact customer escalations in a confident manner
    • Gather technical requirements and provide level of effort estimates for customers


    • 3 years+ experience with comment web design tools (eg. Sketch, Invision)
    • System and/or Solution Architecture experience
    • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
    • Familiarity with RESTful and JSON API implementation and integration approaches
    • An understanding of customer supportprocesses and infrastructure
    • Excellent instincts and ability to interface at a senior level with ease
    • Excellent communication, interpersonal skills, and eloquent writing skills
    • Passionate about customer service and how it can transform businesses
    • Strong organizational skills and an ability to multitask without getting frazzled
    • Ability to deliver consulting onsite & remotely
    • Bachelor's degree
    • Willing and able to travel domestically/internationally (20%)