Professional Services Program Manager

Palo Alto Networks   •  

Plano, TX

Industry: Technology

  •  

8 - 10 years

Posted 148 days ago

This job is no longer available.

Description

Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!


DESCRIPTION:
The Professional Services Program Manager will manage services projects as part of the delivery cycle, including managing all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.


RESPONSIBILITIES

  • Determine project stakeholders and team structure/organization; stakeholders will include technical and business resources
  • In conjunction with project stakeholders, help ensure definition of project scope, requirements, and deliverables
  • Develop project schedule and milestones using appropriate tools and techniques
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Identify resources needed and assign individual responsibilities and tasks
  • Manage day-to-day operational aspects of a project and scope
  • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
  • Review deliverables prepared by team before passing to client
  • Effectively apply our methodology and enforce project standards
  • Minimize our exposure and risk on all projects
  • Ensure project documents are complete, current, and stored appropriately
  • Track and report team hours and expenses on a weekly basis



DESIRABLE REQUIREMENTS

  • Analyze project profitability, revenue, margins, bill rates and utilization.
  • Strong proficiency with project management software, such as Microsoft Project, @task, or Liquid Planner
  • Good communication skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level)
  • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information capture, attention to detail, and prioritization
  • Strong interpersonal skills including empathy and the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and alterations



EDUCATIONAL REQUIREMENTS

  • BS in Computer Science, MIS, Business, or equivalent education/training/experience
  • Project Management Institute PMP(r) certification or equivalent a plus
  • 8+ years of related work experience or managing complex projects desired