Job Description

Professional Services Operations Manager-Software Solutions

As a Professional Services Operations Manager, you’ll be responsible for ensuring our global Professional Services team is equipped, enabled and optimized to support our customers during a period of rapid scale. As our first hire in this mission critical role, you will be empowered to own & shape three key areas to deliver on our strategic growth initiatives: Enablement, Infrastructure and Optimization. You are an operational thinker and self-starter, with a passion for creating self-sufficient customers and employees in a high growth environment. This position will report to the head of Customer Success.

Responsibilities

ENABLEMENT - Design and manage employee onboarding, continuous learning, and quality assurance programs that equip the Professional Services team to deliver a high quality, accurate and consistent experience to our customers.
INFRASTRUCTURE - Manage and enhance the tool stack used by the Professional Services team to deliver on our strategic growth initiatives, leverage the latest technologies to enable rapid scale across a global team.
OPTIMIZATION - Design and launch processes, workflows, automations and content that drive internal efficiencies, up level the effectiveness of the Support team, and deliver greater value to our customers.

Qualifications

5+ years experience in a Professional Services Operations role at a technology company, with demonstrable experience designing process improvements
Strong business acumen; able to translate high-level business challenges into detailed requirements and designs
Strong communication skills; able to collaborate with a variety of stakeholders including senior leadership and cross-functional teams
Excellent organization skills; experience managing project plans, meeting deadlines, and proactively raising blockers or risks
Passion for continuous iteration and experimentation
Data-driven and analytical; able to use data to measure the business impact of solutions

Valid through: 4/13/2021

About Synopsys Inc

Synopsys is an American electronic design automation company that focuses on silicon design and verification, silicon intellectual property and software security and quality. Products include logic synthesis, behavioral synthesis, place and route, static timing analysis, formal verification, hardware description language simulators, and transistor-level circuit simulation. The simulators include development and debugging environments that assist in the design of the logic for chips and computer systems. In recent years, Synopsys has expanded its products and services to include application security testing. Their technology is present in self-driving cars, artificial intelligence, and internet of things consumer products.

Total Jobs:

120

Total Experts:

Average Pay:

$135,668

Total value of jobs:

$29,440,000

% Masters:

51%

Learn More About Synopsys Inc blue arrow

* Ladders Estimates