Professional Services Manager

Cohesity   •  

San Jose, CA

Industry: Technology


5 - 7 years

Posted 35 days ago

Cohesity is a hyper-growth start-up. We are offering an exciting opportunity to lead and develop our professional services practice and team. This role will play a key role in making our services strategy grow by aligning and working closely with sales/SE teams, partners, customer support and within our advanced services team group. The Manager will have the ability to creatively solve enablement problems and delivery needs in an environment where execution and collaboration are valued. It’s a role where you’ll have the chance to make a lasting impact. Cohesity advanced services is focused on having the right portfolio of services and aggressively enabling the channels. Building, selling, and delivering services to our largest enterprises is critical to our strategy and success.

Specific Job Duties:

Lead a team of professional services consultants

Capture delivery details to build on our portfolio of services offers. Ensure the teams document delivery content

Proactively collaborate with Cohesity Partner community and capture requirements that can be used to scale their professional services

Enable target partners to deliver Cohesity professional services

Plans, designs, develops, and packages up training programs around services offers

Consults with cross functional project teams, leaders and/or stakeholders

Reports on and communicates delivery progress and details

Works closely with our professional services delivery partners

Minimum Qualifications Required:

  • BS/BA or equivalent experience 5+ years proven experience building and leading professional services teams and services
  • Self starter who achieves results and collaborates
  • Exceptional organizational and planning skills
  • Ability to communicate effectively, both verbally and in writing, and to work effectively with a diverse community with a focus on rapport building.
  • Proven track record of building and running professional services.
  • Advanced problem-solving, business acumen and critical thinking skills.
  • Extensive working knowledge in designing, developing, implementing, and evaluating professional services offers including curricula, and methodology.
  • Ability to work in a team-oriented, collaborative environment and handle difficult conversations when necessary.
  • Ability to effectively work in a highly ambiguous environment and within cross-functional teams across the organization
  • Ability to travel regularly to support customers and team (~30%).