Professional Services Lead Architect Technical Lead

Genesys   •  

Des Moines, IA

Industry: Technology


11 - 15 years

Posted 112 days ago

This job is no longer available.

Summary of the Position

Genesys is hiring an Architect/Technical Lead with a passion for working with leading edge software technologies in an international environment. If you would like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities will include architecting and designing as well as managing the technical implementation of the Genesys customer experience solutions. Get in touch and accelerate your career today! #LI-AC1


  • The Architect/Technical Lead is accountable for the Genesys implementation during all stages of the project lifecycle: business requirements specification and analysis, technical design specification, implementation and integration of the solution, test plan development and testing
  • The position requires a good level of team-work and the ability to relate well with customers and partners
  • Identify (project) risks and the definition of mitigation plans
  • The ability to lead and motivate a team of technical consultants within the framework of the project
  • Frequent (international) travel (60-65%) will be required


  • The candidate should have formal education in software engineering and/or telecommunications at a bachelor level or equivalent based on job experience
  • The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment
  • Project planning and scoping
  • The candidate has theoretical and at least 12+ years of practical experience in the following technology areas:
  • § Customer experience and (Digital) transformational technologies including: (Genesys knowledge is a plus.)
    • § Social Media
    • § Video
    • § (A)synchronous messaging
    • § Artificial Intelligence solutions
    • § Mobile platforms (iOS and Android)
    • § SIP and voice based solutions
  • Understanding of business processes and (digital) transformation and how they relate to customer experience technology
  • Experience with software integration into large and complex environments.
  • Computer hardware (Server hardware, storage hardware)
  • Networks and network security concepts (Encryption)
  • Software design and development principals. (Java,C#, VXML/SCXML)
  • Web technology and application servers (HTML, Tomcat, Jetty and others)
  • Thorough understanding of operating systems at least Windows and Linux
  • Understanding and experience with databases and storage, such asOracle/MS-SQL
  • Cassandra and/or other none SQL databases
  • Understanding of CRM solution
  • Extensive analytical skills are required in order to troubleshoot complex integration issues
  • Fluent in English