Professional Services Implementations Manager ( Provider )

InstaMed   •  

Philadelphia, PA

5 - 7 years

Posted 239 days ago

This job is no longer available.


InstaMed is a rapidly growing healthcaretechnology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed’s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.



The Senior Manager, Provider Implementations will be responsible for managing and developing the team that implements InstaMed solutions with healthcare providers (doctors & medical groups). The ideal candidate will have at least 5-7 years of experience delivering technology solutions within the healthcare or payments industry.    InstaMed is a fast-paced healthcaretechnology company, so the ability to learn and retain product knowledge is critical to success. The Senior Manager, Provider Implementations will be assessed on the overall revenue activation and solution utilization of the accounts which are implemented by their team.  Additionally, the Senior Manager, Provider Implementations will be expected to drive internal process improvement projects with the focus on scalability and quality.   InstaMed is looking for self-motivated, proactive and results-oriented candidates who want to excel and learn in an open, professional and team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. The Senior Manager, Provider Implementations will be required to maintain strong working relationships with other personnel in Business Development, Contracting, Product Management and Technical Operations. New employees experience the unique benefits afforded by a start-up environment, specifically accelerated professional growth and exposure to a wide variety of business areas.



Essential Functions:

  • Provide direct oversight to the Enterprise Implementation Team to ensure quality implementations for InstaMed’s customers
  • Monitor Enterprise implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
  • Manage implementation of InstaMed solutions with enterprise customers and strategic partners
  • Manage customer expectations and effectively negotiate solution options and constraints
  • Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of Enterprise implementations
  • Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
  • Help with hiring of new team members to ensure scalability that supports the growth of the business
  • Manage customer and partner escalations to quickly address concerns that come up during Implementation of InstaMed solutions
  • Any other duties as applicable to the position


  • Proven ability to manage teams within a fast-paced environment
  • Strong understanding of the healthcare or payments industry
  • Excellent organizational skills in managing timelines of multiple implementations
  • Ability to rapidly understand the InstaMed Platform and solutions
  • Ability to acquire and apply new technical and industry knowledge quickly
  • Sound judgment in setting customer expectations and managing sensitive customer situations
  • Minimum 5-7 years of experience in a customer-facing position
  • Prior experience in a Technology Company Required
  • Healthcare or Payment experiencepreferred