Professional Services Engineer
Lead client staff in designing, implementing and supporting Fortinet products
Develop methods of procedure (MOPs) documents for migrations, upgrades and updates
Create and implement comprehensive test plans
Evaluate and test new feature and software releases
Create, verify and test FortiGate configurations
Lead client staff in implementing Best Practices on Fortinet solutions
Perform interoperability evaluation of devices that interact with Fortinet products.
Create general knowledge transfer documents and lead client sessions
Ability to travel domestic and international
Provide professional, timely onsite technical services for clients, including security design, testing, deployment, optimization and management services.
Work with customers remotely and onsite; develop statements of work; track and report status.
Develop and maintain core competency on Fortinet’s entire product line and technologies
Develop and maintain expert level technical and marketing knowledge in the following technology disciplines as they relate to Fortinet’s products:
o Network Security Infrastructure – Switching, Routing and Availability.
o Network security systems – centralized configuration, administration, email and reporting
o Basic competitor knowledge
Write while papers, tech notes and other high-level documentation as required.
Interface with Fortinet’s business and technology partners within designated technology discipline and distribute that knowledge to the team.
Accurately scope out customer requirements and write Statements of Work engagement documents.
Work closely with other technical and sales departments within Fortinet.
Provide project management or input to project management for engagements
Uses standardize methods, processes and tools.
Plans and organizes schedules effectively
Considers and uses the most cost effective means of delivering services.
Takes initiative; assumes a leadership role in an effective and positive manner
Makes and meets all commitments.
Escalates issues to management timely and effectively
Learns quickly; demonstrates ability to quickly and proficiently understand and
absorb new information
Creates and processes qualitative and/or quantitative data. Consults with end users on conclusions.
Provides consultative input on complex issues
Project management capabilities; adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Maintains stable performance when under heavy pressure or stress
Possesses a strong work ethic and willing to work occasional long hours.
Clear and articulate verbal and written communications skills. Multilingual is a plus
Team player. Seeks guidance from peers and managers to establish a collaborative
5+ Years experience in LAN/WAN /Internet Support or Administration
3+ Years experience with Network Security Products
Solid understanding of general security and networking principals and technologies such as:
o Switching, Routing and the OSI model
o Firewalls, VPN, Anti-Virus and Content Filtering
o Intrusion Detection and Prevention
Ability and competence to write technical material for training, white papers using applications such as Power Point, Word and Visio.
Excellent troubleshooting skills.
Ability to work well under pressure and handle confrontation when necessary
Extensive travel, up to 70%