Professional Services Engineer

Fortinet   •  

Sunnyvale, CA

Industry: Information Technology


5 - 7 years

Posted 53 days ago


Provide professional, timely onsite technical services for clients, including security design, testing, deployment, optimization and management services.

Work with customers remotely and onsite; develop statements of work; track and report status.

Develop and maintain core competency on Fortinet's entire product line and technologies

Develop and maintain expert level technical and marketing knowledge in the following technology disciplines as they relate to Fortinet's products:

o Network Security Infrastructure – Switching, Routing and Availability.

o Network security systems – centralized configuration, administration, email and reporting

o Basic competitor knowledge

Write while papers, tech notes and other high-level documentation as required.

Interface with Fortinet's business and technology partners within designated technology discipline and distribute that knowledge to the team.

Accurately scope out customer requirements and write Statements of Work engagement documents.

Work closely with other technical and sales departments within Fortinet.

Provide project management or input to project management for engagements

Uses standardize methods, processes and tools.


5+ Years experience in LAN/WAN /Internet Support or Administration

1+ Years experience with Network Security Products

Solid understanding of general security and networking principals and technologies such as:

o Switching, Routing and the OSI model

o Firewalls, VPN, Anti-Virus and Content Filtering

o Intrusion Detection and Prevention

Strong general knowledge of common networking and security protocols and applications such as TCP/IP, HTTP, SMTP, FTP, DNS, IPSec, PKI, OSPF, RIP, VLANs

Well Developed and Effective communication and presentation skills

Ability and competence to write technical material for training, white papers using applications such as Power Point, Word and Visio.

Excellent troubleshooting skills.

Ability to work well under pressure and handle confrontation when necessary

Extensive travel, up to 70%