Production Support Engineer in Salt Lake City, UT

Saggezza   •  

Salt Lake City, UT 84101

Industry: Business Services

  •  

5 - 7 years

Posted 56 days ago

Each project will be different, but you'll always be responsible for:

• Identify defects, discrepancies, and trends by ways of code debugging or log analysis

• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

• Work actively with team members to analyze and resolve application issues

• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

• Adopt various tools developed by the application team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

• Identify alerts / processes that can be automated and then work with the Engineering team in automating them.

• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.

• Actively participate in Change management process with view to manage risk in production environment.

• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.

• Develop reports that provide trending statistics to track and manage application health and support service performance.

• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required.

What You'll Definitely Need

• Master's degree (U.S. or equivalent) and approximately three (3) years of software development experience or Bachelor's degree (U.S. or equivalent) and approximately five (5) years of software development experience.

• Computer Science concept of Data Structures in practical use cases.

• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.

• One of the following environments: Sybase ASE/IQ, Oracle or DB2.

• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with Development teams and senior stakeholders.

• One of the following programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.

• Familiarity with Unix.

• One of the following scripting languages: Shell script, Perl, JavaScript or Python etc.

Valid Through: 2019-11-11