Production Support Engineer

Navitaire   •  

Boston, MA

Industry: Telecommunications.


Not Specified years

Posted 241 days ago

This job is no longer available.


I. Summary of the role

o Act as the liaison between development and Amadeus Data Centre teams in Erding Germany

o Coordinate processes required for infrastructure evolutions and implementations

o Provide expertise on architecture solutions and guidelines for operability and stability

o Participate in the design of future PRD architecture

o Support the deployment of new Security standards                                                                                    


II. Main Responsibilities

o Coordinate technical installation of new releases of software with Development, Product Management, and on-site Operations.

o SupportSaaS and local customer implementations and cutovers.

o Monitor, test and benchmark new infrastructure technology and support tools in order to continuously improve solutions to Amadeus’ and customer needs in this area.

o Optimize production platforms and operational procedures.

o Prepare documentation on how to operate platforms and train the Operations staff as necessary.

o Support Operations staff with complex problems and act as an expert within one or more specific areas.

o Participate to internal tools development and qualification.

o Migrations to newer versions of operating systems, new hardware, new technical infrastructure are also handled by the team as special projects.


III. Requirements

Technical skills:

o Web servers administration (Apache, IIS)

o Java application servers administration (Weblogic, JBoss)

o Windows server 2008 and above administration, Linux administration  

o Scripting skills (Windows Shell, ANT, etc)

o Web Applications knowledge (HTML, XML, JSP, Servlets, EJB)

o Network and related technologies (TCP/IP, DNS, VPN, routers, firewalls, load-balancers) advanced knowledge

o Database server administration (Microsoft SQL Server 2008 and above)

o Project Management



o Previous experience in production operational environment

o Previous development experience in a J2EE environment would be a plus