Production Support Engineer
Salary depends on experience
Posted on 10/04/17
Salary depends on experience
Posted on 10/04/17
Typical Responsibilities:
- Reports directly to the DigitalBanking Support Manager
- This position will resolve both simple and complex software issues to our clients' satisfaction
- This is a challenging role and requires high intelligence, the ability to multi task and a good understanding how to support and troubleshoot software, able to monitor performance and trouble shoot business-level problems at the server level (triage) and work with Development/QA/BA teams to provide guidance and advice on issues
- Maintain multiple local environments for debugging systems
- Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
- Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
- Provides technical training, guidance, and resource support for end users and Departmental staff
- Develop data repair scripts to address urgent client issues
- Experience in performance tuning especially tuning complex queries, stored procedures, functions, and indexing strategies
- Work with the Implementations and Delivery Teams on defect resolution and solution delivery
- As an active member of the support community, utilize and promote best practices
- Develop new technical skills and learn industry knowledge
- Participate in process improvement efforts
- Experience with PowerShell scripting
- Ability to work in a distributed team environment
- Experience working on quantitative software products
Requirements:
- Ability to prioritize effectively and handle shifting priorities professionally
- Troubleshooting, problem solving
- Highly self-motivated and self-directed to solve complex technical problems
- Good communication and reactionary/triage instincts.
- Deep attention to detail
- Self-motivated to continuously improve technical and professional skills
- Ability to effectively prioritize and execute tasks
- Ability to exercise independent judgment
- Participation in the complete life-cycle of an enterprise-wide, web-based application software development
- Excellent listening, interpersonal, written, oral, and phone communication skills
- Builds and maintains relationships with stakeholders to ensure buy-in and adoption of improvement solutions
- 4 year college degree (in CS or related field) or equivalent work experience
- 3-5 years of web development experience
- 3-5 years of Support and customer facing experience. Experience with financial customers an advantage.
- Experience in developing web applications using HTML, DHTML, AJAX and CSS
- Good understanding of RDBMS concepts; development experience in Oracle, MySQL or similar enterprise
- Java experience (specifically server-side J2EE technologies such as JSP, EJB, etc.)
- Solid experience in Windows and Linux or other UNIX based OS and networking systems
- Excellent written and verbal communication skills (English) with the ability to explain complex technical problems to non-technical audiences
- 10+ years of experience developing database processing logic with T-SQL with strong debugging skills
- 10+ years of experience working within the full lifecycle SDLC as part of a software product and operations team environment
- Experience developing SQL scripts, data processing processes, and performance tuning quantitative queries
- Superior organizational and end to end delivery skills in an Agile environment
- Experience maintaining a 24x7 production operations environment
- Ability to manage multiple tasks and shifting priorities with proactive communication in mind
- Ability to maintain strong working relationships with development and business teams based on a proactive communication style
Desirable Experience Includes:
- Enterprise software and/or SaaS solutions expertise strongly preferred
- Web Services
- WebLogic Application Server knowledge
- Understanding and review of MQ messaging
- Oracle/SQL Databaseexperience
- Network/LAN knowledge
- GIT, Subversion
- PowerShell Scripting
- Developing banking and financial applications
- Working professionally with customers
- Agile Development Methodology
Education:
- Computer Science degree or proven experience
- Object Oriented Programming
- HTML & JavaScript
- JBoss Server
- Java or JavaScript development
- Databases and SQL query language