Production Support Engineer

Typical Responsibilities:

• Reports directly to the DigitalBanking Support Manager
• This position will resolve both simple and complex software issues to our clients' satisfaction
• This is a challenging role and requires high intelligence, the ability to multi task and a good understanding how to support and troubleshoot software, able to monitor performance and trouble shoot business-level problems at the server level (triage) and work with Development/QA/BA teams to provide guidance and advice on issues
• Maintain multiple local environments for debugging systems
• Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
• Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
• Provides technical training, guidance, and resource support for end users and Departmental staff
• Develop data repair scripts to address urgent client issues
• Experience in performance tuning especially tuning complex queries, stored procedures, functions, and indexing strategies
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the support community, utilize and promote best practices
• Develop new technical skills and learn industry knowledge
• Participate in process improvement efforts
• Experience with PowerShell scripting
• Ability to work in a distributed team environment
• Experience working on quantitative software products

Requirements:

• Ability to prioritize effectively and handle shifting priorities professionally
• Troubleshooting, problem solving
• Highly self-motivated and self-directed to solve complex technical problems
• Good communication and reactionary/triage instincts.
• Deep attention to detail
• Self-motivated to continuously improve technical and professional skills
• Ability to effectively prioritize and execute tasks
• Ability to exercise independent judgment
• Participation in the complete life-cycle of an enterprise-wide, web-based application software development
• Excellent listening, interpersonal, written, oral, and phone communication skills
• Builds and maintains relationships with stakeholders to ensure buy-in and adoption of improvement solutions
• 4 year college degree (in CS or related field) or equivalent work experience
• 3-5 years of web development experience
• 3-5 years of Support and customer facing experience. Experience with financial customers an advantage.
• Experience in developing web applications using HTML, DHTML, AJAX and CSS
• Good understanding of RDBMS concepts; development experience in Oracle, MySQL or similar enterprise
• Java experience (specifically server-side J2EE technologies such as JSP, EJB, etc.)
• Solid experience in Windows and Linux or other UNIX based OS  and networking systems
• Excellent written and verbal communication skills (English) with the ability to explain complex technical problems to non-technical audiences
• 10+ years of experience developing database processing logic with T-SQL with strong debugging skills
• 10+ years of experience working within the full lifecycle SDLC as part of a software product and operations team environment
• Experience developing SQL scripts, data processing processes, and performance tuning quantitative queries
• Superior organizational and end to end delivery skills in an Agile environment
• Experience maintaining a 24x7 production operations environment
• Ability to manage multiple tasks and shifting priorities with proactive communication in mind
• Ability to maintain strong working relationships with development and business teams based on a proactive communication style

Desirable Experience Includes:

• Enterprise software and/or SaaS solutions expertise strongly preferred
• Web Services
• WebLogic Application Server knowledge
• Understanding and review of MQ messaging
• Oracle/SQL Databaseexperience
• Network/LAN knowledge
• GIT, Subversion
• PowerShell Scripting
• Developing banking and financial applications
• Working professionally with customers
• Agile Development Methodology

Education:

• Computer Science degree or proven experience
• Object Oriented Programming
• HTML & JavaScript
• JBoss Server
• Java or JavaScript development
• Databases and SQL query language