Production Support Engineer

Arcadia Solutions   •  

Pittsburgh, PA

Industry: Professional, Scientific & Technical Services


Not Specified years

Posted 142 days ago

This job is no longer available.


You'll need to be comfortable

  • interfacing with customers who are contacting you with any level of percieved urgency
  • working in the full stack of the application, from on-premises binaries and JVM applications, to small web services, to large web applications.
  • working independently as well as pairing with experienced engineers to triage andaddress customer issues,
  • developing theories about issue causes, exploring those theories, and suggesting workarounds until the root issue can be addresses
  • being on-call regularly,
  • improving product documentation or writing it from scratch,
  • teaching senior and junior engineers things that they can do to facilitate support,
  • soaking up knowledge like a sponge,
  • documenting everything that you do a.k.a. showing your work,
  • failing frequently and learning things from your failures,
  • presenting your work for evaluation and demonstration,
  • developing a strong remote discipline if this is your first remote job,
  • contributing as an engineer to pick up slack


We expect familiarity with:

  • Object-oriented programming in at least one language
  • Reading lots of code for comprehension in languages with which you may not be immediately familiar.
  • Debugging web applications, REST web services
  • Deescalating situations and assuaging the fears of customers

We'd love a candidate with familiarity with:

  • Debugging command-line, native Windows and Linux applications
  • Debugging web apps running on the Java Virtual Machine
  • Ruby, Scala, or Rust programming languages
  • Amazon Web Services
  • Docker, Apache Mesos, and other similar containerization systems
  • Apache NiFi ecosystem

Things you could be interested in:

  • HashiCorp Terraform
  • Mesosphere
  • PagerDuty
  • Blameless retrospectives
  • Leading the support team as a manager or tech lead as demand grows