Production Support Consultant

 •  Open Systems Technologies Jersey City, NJ

Less than 5 years experience  •  IT Consulting/Services

$120K - $150K
Posted on 11/24/17 by Radhika Arora
Less than 5 years experience
IT Consulting/Services
$120K - $150K
Posted on 11/24/17 by Radhika Arora

Our client is one of the world’s leading banking and financial services firms. They are currently looking for a Production Support Consultant within the Jersey City offices, working with system owners to document issues and daily incident reports and to develop recovery and preventative measures.

Role:

  • Work directly with system owners to provide root cause analysis, issue system actions and solutions to incidents and data loss instances.
  • Prepare daily, weekly, monthly and ad hoc analyses for senior IT management, providing full understanding of the data, user/system interaction and issuing recommendations where applicable
  • Gain a thorough understanding of the production environment and current incident managementinfrastructure, providing a transparent best practice to users while addressing technical gaps or software deficiencies where necessary
  • Provide a strong communication hub between users and senior management, showing initiative where possible to proactively resolve issues or reccurences.

Profile:

  • BS or equivalent in IT-related discipline
  • Proficiency in Microsoft Excel
  • 2+ years’ experience in system development or infrastructuresupport roles, working withnetworks, databases and servers
  • Knowledge of production environment norms and best practices
  • Experience in ITIL and ServiceNow tools
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