SAIC

Production Support Analyst

SAIC • $85K — $110K *
Arlington, VA 22204In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5+ years of experience or Master's degree with 3+ years; additional experience may substitute for degree.
  • Proficient in monitoring incident management ticketing systems for operational efficiency.
  • Skilled in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience using SQL; familiarity with Toad is a plus.
  • Strong problem-solving skills for complex technical and process-related issues.
  • Effective verbal and written communication skills to engage with customers and team members.
  • Must be a US citizen with an active secret clearance.

Responsibilities

  • Monitor production applications and scheduled jobs, managing the incident ticketing system.
  • Analyze end-user incidents and requests, providing solutions or escalating issues as necessary.
  • Assist in the development of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Collaborate with Development teams to troubleshoot incidents and research root causes.
  • Write SQL queries to analyze databases and associated components.

Benefits

  • Upward mobility potential within a high-visibility role.
  • Opportunity to work with a variety of applications and DOS missions.
  • Gain experience in a collaborative environment involving development teams.
  • Contribute to the documentation of key processes, improving operational efficiency.
Full Job Description
Job Description

Description

We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential.

This role requires 1 day onsite in Rosslyn, VA each week.

Responsibilities/Skills:
  • Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group.
  • Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues.
  • Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories.
  • Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.

Qualifications

Required Education & Experience:
  • Bachelors and 5+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
  • Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
  • Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience with SQL and Toad a plus but not required.
  • Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues.
  • Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members.
Required Clearance:
  • US Citizenship.
  • Active secret clearance.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

About SAIC

Science Applications International Corporation (SAIC) is a technology integrator in the technical, engineering, intelligence, and enterprise information technology markets. SAIC has approximately 26,000 employees and operates in more than 70 countries. The company was founded in 1969 and is headquartered in Reston, Virginia. SAIC provides services to the U.S. government, including the Department of Defense, the intelligence community, and civilian agencies. The company also serves commercial customers in the healthcare, energy, and financial services sectors.
Learn more about SAIC
Size
26,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
$206 million
Founded
1969
5 Year Trend
+10.7%
Revenue
$6.8 billion
NASDAQ
SAIC
* Ladders Estimates

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