Production Issue Remediation Lead


Tempe, AZ

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 64 days ago

This job is no longer available.

Major Responsibilities:

  • Lead the ongoing intake and prioritization of management reporting (system and process) enhancement requests
  • Responsible for the budget management for MRCC initiatives
  • Lead the daily intake, triage and workflow management for Level 1 Production Issue remediation
  • Lead the execution of complex, cross-functional initiatives as assigned through MRCC
  • Develop, enhance and deliver actionable reporting for all MRCC and Level 1 Production Issue remediation on a weekly and monthly basis
  • Act in a Subject Matter Expert (SME) role for system and process enhancements for hierarchies, alt hierarchies, FTP, Branch Data Structure, Coverage 3.0 and other specialties
  • Participate in the Management Reporting Transformation Program (MRTP) for SME areas
  • Responsible for communication on MRCC initiatives to multiple forums including the weekly ISA forum, the Americas Call, the All Change Reporting updates, All Hands Calls and other forums, as assigned
  • Serve as a coach and mentor for others in FP&A (this position has no direct supervisory responsibilities)
  • Promote and develop a continuous improvement culture across the business
  • Establish and maintain proper documentation standards and governance requirements across FP&A
  • Coordinate maintenance of reporting templates and management of development and enhancement requests
  • Implement smooth, speedy and efficient workflow
  • Coordinate with Business Unit Risk Management (BURM), Internal Audit, and SOX teams as needed


  • 7+ years of experience as a finance or process improvement manager or comparable experience
  • Bachelor’s degree from a four-year college (e.g., B.A., B.S.); advanced degree or MBA is strongly preferred
  • Banking industry experience and strong knowledge of banking organization, products, operations and technology a plus
  • MBA, CPA, CFA and/or Six Sigma/LEAN certification a plus
  • Big 4 or top tier management consulting experience a plus
  • Experience with leading process improvement efforts to reduce cost, increase revenue, or reduce risk
  • Strong verbal/written communication and presentation skills
  • Strong analytical and financial skills (aptitude for financial data reporting)
  • Strong ability to develop and implement KPIs
  • Strong understanding of business line needs and objectives
  • Ability to develop effective interpersonal networks within the organization (experience with complex organizational structures)
  • Ability to communicate complex issues and ideas with absolute precision and clarity
  • Ability to partner and work with other leaders across the bank to achieve business objectives
  • Ability to make decisions independently
  • Ability to coach others in a matrix organization
  • Experience with OFSAA, Hyperion, Essbase, and MS Products
  • Strong work ethic, ability to make decisions, and work under tight deadlines
  • Must be a creative problem-solver and a creative problem anticipator who is able to anticipate complex issues and problems and takes proactive steps to prevent them from happening
  • Requisition #: 10025442-WD