Product Support Tech LeadSevOne strives for excellence in application-aware network performance management. The strength of our software solutions, innovative architecture, and rapid growth have created the need for talented, driven individuals to join our team and take our company to the next level!
What will you do? As a member of Product Support you will be part of a tech savvy team working directly with customer contacts at the most advanced companies in the world. Product Support is a group of dedicated and creative problem solvers with diverse technology backgrounds and skill sets. You will work both collaboratively and individually to solve customer issues in a fast paced, ever changing and complex environment. Support is also a key part of the software life cycle to drive improvement as defects are identified and submitted to Development and fixed in future releases. Best of all you will get to see your hard work pay off by providing solutions to happy customers.
We need strong critical thinkers who are able to learn new technologies quickly; therefore our ideal candidate may possess just a few, some, or a combination of the desired technologies.
Bonuses:· Technical training background· OpenStack experience · Project management experience
Core Responsibilities: · Handle complex tickets escalated to Tier III level· Act as the liaison between the Development and Support teams· Provide coaching, mentoring and training to the Product Support Engineers· Review technical documents written by Product Support Engineers· Provide high quality, accurate and efficient support to all SevOne customers· Contribute to software development projects as needed· Develop and write technical documents for the organization’s Solutions Knowledge Base· Support new and existing client software installations over the phone and via WebEx· Own issues and see them through to resolution and customer satisfaction· Apply OS, DB, hardware and product updates to customers· Develop new and impactful internal training workshops
SevOne perks:Unlimited PTO (work it out with your team first!), company observes 10 Holidays a yearMake a real difference - your code reaches millions of people through our Fortune 100 CustomersWork in a fun, casual, team environment – flip flops + T-shirts = OKNerf Guns, Ping Pong, Foosball, gaming rooms and a two story slide!Free Food: Catered payday lunches, unlimited snacks and drinks Competitive benefits that start on day one!Education Reimbursement, Employee Loyalty Program, Innovation Time-Outs, and much more. SevOne is an equal opportunity employer. At SevOne, we are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. No agencies will be entertained for this role.
Requisition # 2017-1992 (1)