Product Support Engineer II, Database in San Diego, CA

$80K - $100K(Ladders Estimates)

Hadapt   •  

San Diego, CA 92101

Industry: Enterprise Technology


5 - 7 years

Posted 62 days ago

This job is no longer available.

With all the investments made in analytics, it's time to stop buying into partial solutions that overpromise and underdeliver. It's time to invest in answers. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

We call this Pervasive Data Intelligence. It's the answer to the complexity, cost, and inadequacy of today's analytics. And it's the way Teradata transforms how businesses work and people live through the power of data throughout the world. Join us and help create the era of Pervasive Data Intelligence.

Location: San Diego, CA

What You'll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external customers. You will develop a deep understanding of the Teradata database and associated tools and platforms, along with the ability to clearly articulate and document support decisions and findings. Product Support Engineers are highly motivated and creative support analysts who are ready to contribute to Teradata's success.

Key Responsibilities

Develop in-depth knowledge of Teradata products through self-paced training materials

Work with internal and external customers to deliver analysis and solutions for Teradata product issues

Recreate problems to assist with root cause analysis

Interact with Engineering, Quality, and other cross-functional teams to isolate product defects

Learn and adhere to the Teradata Incident Management Process

Participate in on-call rotation and after-hours support as needed

Treat every customer professionally and with respect; ensuring positive customer experience and satisfaction

Coordinate proper escalations, where needed, for unresolved issues

Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings

Create knowledge on new learnings

Assist in technical mentoring of new team members

Your Background

US Citizen or Green Card required

Located in San Diego, or willing to relocate to San Diego

Bachelor's Degree in Engineering, Computer Science, or a related technical discipline

4-7 years of experience with LINUX and/or other OS environments

Experience working in a mission-critical, 24/7/365 environment

Experience working in a geographically dispersed support team environment

Demonstrated ability to learn new technologies quickly

Demonstrated problem-solving skills and analytical ability

Ability to work effectively both independently and in a team environment

Strong time management skills and multi-tasking abilities

Excellent oral and written communication skills

Experience using a problem ticketing system – ServiceNow a plus, not required

Specific Skills You'll Need for this Role

Experience supporting customers with complex database systems

1-2 years of Working Experience on Teradata Database

Experience using the command line interface on LINUX

Intermediate knowledge of SQL and relational database concepts

Working knowledge of Java, C/C++, XML

Knowledge of Teradata' System Management applications (Viewpoint, TASM)

Experience working with Excel, pivot charts and macros

Familiarity with Teradata's load/unload products (TPT, fastload, mload, fastexport)

Exposure to query tuning with an understanding of Teradata Optimizer and statistics

Working knowledge of performance and resource data collection and analysis

Benefits You'll Enjoy

Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.

Valid Through: 2019-9-10