Product Support Engineer I, Database in San Diego, CA

$80K - $100K(Ladders Estimates)

Hadapt   •  

San Diego, CA 92101

Industry: Enterprise Technology

  •  

Less than 5 years

Posted 62 days ago

This job is no longer available.

What You'll Do

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external customers. You will develop a deep understanding of the Teradata database and associated tools and platforms, along with the ability to clearly articulate and document support decisions and findings. Product Support Engineers are highly motivated and creative support analysts who are ready to contribute to Teradata's success.

Key Responsibilities

Develop in-depth knowledge of Teradata products through self-paced training materials

Work with internal and external customers to deliver analysis and solutions for Teradata product issues

Recreate problems to assist with root cause analysis

Interact with Engineering, Quality, and other cross-functional teams to isolate product defects

Learn and adhere to the Teradata Incident Management Process

Participate in on-call rotation and after-hours support as needed

Treat every customer professionally and with respect; ensuring positive customer experience and satisfaction

Coordinate proper escalations, where needed, for unresolved issues

Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings

Create knowledge on new learnings

Assist in technical mentoring of new team members

Your Background

US Citizen or Green Card required

Located in San Diego, or willing to relocate to San Diego

Bachelor's Degree in Engineering, Computer Science, or a related technical discipline

0-2 years of experience with LINUX and/or other OS environments

Ability to support a mission-critical, 24/7/365 environment

Comfortability in working in a geographically dispersed team environment

Demonstrated ability to learn new technologies quickly

Demonstrated problem-solving skills and analytical ability

Ability to work effectively both independently and in a team environment

Strong time management skills and multi-tasking abilities

Excellent oral and written communication skills

Experience using a problem ticketing system – ServiceNow a plus, not required

Specific Skills You'll Need for this Role

Intermediate knowledge of SQL and relational database concepts

knowledge of Java, C/C++, R, Python is a plus but not required

Experience working with Excel, pivot charts and macros

Experience using the command line interface on LINUX

Benefits You'll Enjoy

Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans

Valid Through: 2019-9-10