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Product Support Engineer at Feedzai in San Mateo, CA

San Mateo, CA 94401
and 2 other locations
6w ago


$80K — $100K *


Technical Support


Less than 5 years

Job Description

The Product Support Engineer serves as front line contact for our external customers by resolving pre production and post production technical issues and taking ownership until those issues are resolved. This role involves analysis of complex problems from Feedzai's product and an in-depth examination of the interaction between product and the customer's origin infrastructure. The Product Support Engineer plays a key role in supporting our clients and development teams.


  • Serve as front line contact for our external customers by resolving pre-production and post production technical issues
  • Acting as a technical expert on Feedzai products, demonstrating leadership and working independently to resolve complex technical problems, including escalations to our development team
  • Resolve technical issues related to product and infrastructure in a 24X7 environmentSee More

    Valid through: 7/17/2020

About Feedzai

Feedzai is a data science company that detects fraud in omnichannel commerce. The company uses real-time, machine-based learning to analyze big data to identify fraudulent payment transactions and minimize risk in the financial industry. Feedzai enables businesses to accurately analyze information to keep their customers’ data and transactions safe at any place in real-time. Customers use Feedzai’s software to reduce risks associated with banking and shopping, whether it’s in person, online or via mobile devices, by detecting fraud through deep historical and behavioral analysis of the organization’s data. According to Forbes, in Feb. 2016, Feedzai handles $1B per day in total payments volume. Feedzai is founded by a team of aerospace engineers and data scientists including Nuno Sebastiao, Pedro Bizarro and Paulo Marques. Feedzai is the first start-up to be created as a result of a program from Carnegie Mellon University to create new knowledge in the areas of ICT from Portugal through research and education.
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