Product Support Engineer

Equifax   •  

Atlanta, GA

Less than 5 years

Posted 185 days ago

Responsibilities:

  • S/he participates and leads weekly Product Support ticket reviews with internal stakeholders and Decision Management core team.
  • Support Engineer frequently interacts with stakeholders, delivers support and technical information as needed.
  • Should be able to trouble shoot by accessing/reviewing logs, file archives, production support applications like Elk, Logstash, Kibana, Splunk, App Dynamics etc.
  • Participate in the development of code for J2EE software applications.
  • Professionally responds to Product support tickets and requests on a timely manner.
  • Follow agile best practices and maintain/improve the work of the agile team.
  • Constantly keep up with the Development Agile Release activity.
  • Documents research, stakeholder communication and issue resolution via Runbooks and assists in improving support efforts.
  • Should be able to verify issues by testing in higher environments, be on-call support for Production Incidents as needed.
  • Coordinate with Development, Product Owners, Configuration Management and QA to follow through ticket resolution, testing, deployment of fixes into higher environments.
  • Should be able to understand development code for debugging purposes when needed.
  • Familiarity with support ticketing system and SLA's



Education:

  • Bachelor's degree in computer science, information technology or equivalent with relevant 3+ years of industry experience
  • Or Master's degree in computer science, information technology or equivalent and 2+ years of industry experience
  • 2-3 years of relevant application development experience



Required Competencies:

  • Minimum of 2-3 years of technical experience working with data, logs, configuration, coding and troubleshooting.
  • Good understanding of Java coding fundamentals and open source technologies.
  • Have aptitude for learning and keeping up with latest Technology quickly.
  • Strong troubleshooting and debugging skills
  • Comprehends and gains competency with multiple Decision Management Products/services
  • Desire to keep application knowledge current
  • Excellent verbal and written communication skills
  • Strong team player works with stakeholders, internal teams, peers and management professionally.

Job Number:J00061043