Industry: Architecture & Construction•
Less than 5 years
Posted 292 days ago
Lightspeed is seeking an energetic, driven and passionate Product Specialist to join the Customer Success team, based in Montreal, for a 1-yearcontract.
Reporting to the Product Specialist Team Lead, the Product Specialist will be responsible for facilitating Product Orientation sessions for new Lightspeed clients to prepare them to begin using the Product.
The ideal candidate will have experience in hospitality and dealing with customers in a technology-based environment, and will not be afraid of a fast-paced, high-energy environment.
As part of the Lightspeed Customer Success Team, the post-sales product specialist is tasked with stewarding department processes and product technical content, in order to create the best first impression for our hospitality customers. Serving as a Lightspeed product expert, the product specialist is responsible for introducing our new customers to the various Lightspeed customer resources, as well as training customers on specific aspects of our products. Once successfully initiating a new customer to Lightspeed, the product specialist will also be required to build and maintain an active relationship with the customer to further the customer’s satisfaction and business.
Now we get to brag about us: Lightspeed provides retailers and restaurateurs the simplest way to build, manage, and grow their business while crafting a better customer experience.
Lightspeed empowers small business owners with a complete overview of their business in one place - more than 50,000 businesses processing over $15 billion in transactions annually use Lightspeed’s mobilePoint of Sale software and newly acquired eCommerce platform to manage inventory, customer preferences, sales, and analytics to get a complete overview of their business in one place.
Founded in 2005 with offices in Canada, USA, and Europe, Lightspeed is backed by Accel Partners, iNovia Capital, Caisse de dépôt et placement du Québec (CDPQ), and Investissement Québec (IQ). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.