Product Quality Engineer - DC Charging Station Product Line

ChargePoint   •  

Campbell, CA

Industry: Technology

  •  

5 - 7 years

Posted 114 days ago

Position Summary

ChargePoint is looking for an experienced Product Quality Engineer to own product and customer experience quality for one of our DC charging station product lines.  This person must be passionate about the EV space and ensuring that our products and services meet the expectations of our customers. This engineer must be adept at both hands on technical problem solving and at leading quality efforts across functions. He or she must be able to effectively and comfortably communicate at all levels within ChargePoint and our suppliers, both verbally and in writing, and through presentations.  To be successful at ChargePoint this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

Responsibilities:

  • Overall responsibility for all aspects of product and customer experience quality from product definition to end-of-life for a DC charging station product line
  • Ensure that our products meet established quality goals, and drive continual quality improvement.
  • Participate in advanced quality activities such DFM, establishing quality goals, and defining Product Requirements
  • Work across disciplines to identify, track, and resolve issues that impact product and customer experience quality
  • Lead the team of supplier and factory quality engineers, reliability and failure analysis engineers, and quality technicians to meet quality goals, address quality issues, and to continually improve all aspects of a product's quality
  • Chair weekly cross function quality meetings and emergency meetings
  • Present quality data and reports, and status of critical quality issues at cross-functional quality meetings and to Executive staff
  • Establish and implement new Quality department and company-wide processes that impact quality, and work to continually refine existing processes
  • Responsible for data collection, analysis, and reporting of all field quality data
  • Work with factory and supplier quality engineers on reporting and analysis of factory and supply base quality data
  • Lead cross-functional teams to define and implement corrective actions and rework activities as required to address field and factory quality issues
  • Represent Quality at project, program, and PLC meetings
  • Manage the RCA process for field returns and complex factory defects
  • Participate in advanced root cause analysis of new issues

Qualifications and Desired Skills:

  • B.S. in Mechanical, Electrical, or Industrial Engineering or related field
  • Minimum five years’ experience working in a quality engineering or quality management role
  • Demonstrated project management and team leadership skills
  • Experience managing product and customer experience quality at a cross functional level
  • Experience with Lean or Six Sigma programs and Statistical Quality Control processes
  • Solid understanding of and experienceapplying problem solving tools including root cause analysis, statistical tools and processes, and design of experiments
  • Ability to clearly summarize quality data and trends, and to create reports and presentations for all levels of internal audiences
  • Willingness to travel domestically and internationally up to 25% of the time
  • Certified Quality Engineer (CQE) (preferred).