Responsible for managing an IT operations group in one or more of the following areas: systems analysis and development, programming, governance, database design or IT engineering Direct the development and maintenance of timeliness and quality standards for all aspects of the IT operations area managed. Oversee projects and manage staff workload to meet deliverables to internal and external customers. May plan and coordinate the evaluation and effectiveness of existing applications/systems/databases and the feasibility and potential value of new technologies.
Manage the mission and operational priorities of a department or functional area that may include one or more supervisors or are responsible for a unique specialty area of expertise in the organization. Translate objectives into short-term assignments, processes and measures. Communicate what is to be accomplished and coordinate/integrate activities to achieve overall achievement of goals. Develop short-term department and individual associate goals and review progress. Function as a subject matter expert and utilize expertise to incorporate, understand, and blend the functions of other operational areas to make decisions and recommendations.
- Planning: Clarify business plan by formulating specific department goals. Establish goals and priorities for staff/area of responsibility consistent with departmental objectives. Ensure deliverables are on target with goals, make modifications and adapt to changes in organizational goals or direction. May be responsible for team formations and associated assignments to accomplish work. Review accomplishments and direct progress toward goals. May participate in developing longer-term goals with upper management.
- Process Management: Align processes with department goals. Review information and take corrective action to maintain service levels and deliverables. Benchmark best practices and integrate in to existing processes. May define overall work processes for group's tasks and identify better ways to perform work.
- Financial Expense: Operate within a pre-established budget. Control costs by managing internal resources and containing expenses. Assesses resource needs (materials, tools, information) and allocate in accordance with budget. Review expenses and prepares approval request within authority. Have input in to future budget recommendations with senior management.
- Communication: Articulate the interface between business objectives and departmental product and service goals. Develop processes for the production of management reports, statistics, performance measures, etc.. Provide continual, constructive feedback on performance results against departmental goals to senior management.
- Mentoring: Define the specific achievement levels needed for department success. May establish baseline expectations, monitor results and encourage group toward high level performance. Select applicant’s with the appropriate skills required to perform group's functions. Establish accountabilities consistent with department's goals. Appraise performance against accountabilities and assesses development opportunities. Establish an environment where staff learns to be self-sufficient, competent and challenged. Coach and monitor staff in continuous performance, improvement and development.
- Performs other related duties and participates in special projects as assigned.
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelordegree in discipline related to functional work or role with 7-10 years of relevant work experience with 2-3years of direct supervisory experience managing a team or functional area OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Able to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions. Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. Able to apply expertise in all the tools or applications used to complete work assignments.
Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Able to explain programs policies and procedures in language that is understood by others. .
Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.