Job Description

esponsibilities

Work with various internal customers to adequately define their problems and document the business requirements. These will be problems and questions that range from typical to highly complex.
Translate business requirements into technical requirements and stories to support application design, implementation, development, and operation.
Document the requirements, approach and assumptions. Perform gap analysis by comparing current state to future/desired state.
Collaborate with Department Heads / Business Stakeholders to understand and help prioritize product feature requests.
Conceptualize and Develop proposed solutions to address the requirements gathered. Able to effective design end to end systems.
Manage and Execute Application Development, Administration, and Support activities in service to the internal and external customers. (eg departments, patients).
Develop departmental and executive level reports and presentations to communicate solutions, designs, work status and results.
Collaborate with Projects Managers and other IT team members to estimate solutions for time, resources, costs as needed.
Coordinate resources, as needed, with Department Heads and Scrum Masters, assist in training, participates in development of rollout strategy, and execution of deployment plans for new or enhanced service/product features to the Field Offices.
Manage assigned team priorities, workload, and support. Also the development and growth of the team members.
Partner and collaborate with all departments and all levels of management within the company and conduct themselves in a highly professional manner.
Adapt to changes, delays, unexpected situations, and effectively manages competing demands.
Act dependably, including being consistently at work on time, following instructions, responding to direction, and soliciting feedback to improve performance.
Other duties as assigned by Management.

Required

Bachelors’ Degree in Business Administration, Information Systems or related field and 5-7 years of experience performing business analysis, project management and/or product ownership. In lieu of degree, 9+ years of experience is required.
Experience in either the dental, healthcare or retail industry required.
Must have working knowledge of waterfall and agile development methodologies.
Must have working knowledge and experience implementing and supporting Salesforce solutions; at least one of Service Cloud, Sales Cloud, Marketing Cloud.
Proficiency with MS Office products including some or all of the following Word, Excel, Access, PowerPoint, Outlook and Visio.

Preferred

Master’s degree in Business Administration is preferred.
A combination in at least two of the following industries: dental, healthcare or retail.
Working knowledge and experience implementing and supporting 2 or more Salesforce Service, Sales, Marketing, Community Clouds.

Knowledge/Skills/Abilities

Ability to multi-task effectively without compromising the quality of the work.
Ability to demonstrate an organized and systematic approach in carrying out assignments (i.e. very orderly and excels at cutting through confusion and turning chaos into order).
Excellent interpersonal, oral and written communication skills.
Ability to communicate results through various media, both visually and orally, is critical.
Ability to work in both Agile or Waterfall software development environments.
Passion for building software solutions with state of the art technology.
Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focus.
Ability to draw conclusions and make independent decisions with limited information.
Problem solving skills to gather & analyze information in order to identify and resolve problems in a timely manner arrive at valid conclusions, recommendations, and plans of action.
Analytical skills to synthesize complex or diverse information. Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Self-motivated, reliable individual capable of working independently as well as part of a team.
Actively share ideas in a constructive and positive manner by listening to and objectively considering ideas and suggestions from others.
Ability to demonstrate an organized and systematic approach in carrying out assignments (i.e. very orderly and excels at cutting through confusion and turning chaos into order).
Ability to develop business metrics, business requirements, and user acceptance test scripts preferred.
Ability to solve moderate to complex problems.

Benefits