Product Owner Manager-Product, Innovation & Change Management

JOB DESCRIPTION

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies,” and named the most admired megabank for the seventh consecutive year.

As a Wholesale Lending Services (WLS) Vice President level Product Owner Manager III, you will be focused on product, innovation, and change management across WLS. Working closely with the Technology and Operations teams, they will be responsible for streamlining and digitizing the loan origination processes.

You will coordinate with both WLS Operations resources and Technology leaders to scope current processes, brainstorm/design new solutions, and then build/implement those solutions to be rapidly deployed to production. As a leader, you will work closely with WLS Ops teams to develop a deep understanding of each process in scope to create an automated solution leveraging our technology suite. This will also involve coordination and partnership with Tech teams to develop precise requirements, design user-friendly interfaces, and ensure a rigorous testing process.

The position requires a results-focused, process-disciplined leader with solid project management and facilitation skillsets to deliver against an implementation schedule. In addition, you will utilize your precise thinking abilities to develop and have the transformation vision while collaborating across a diverse set of stakeholders, managing relationships with them, and regularly presenting to JPM leadership teams.

This hybrid role requires going into the office three days a week with two days' flexibility to work from home, subject to change. This role is only supported in one of the following locations: Newark, DE; Chicago, IL; Charlotte, NC or Plano, TX.

Job Responsibilities:

• Work with stakeholders to prioritize deployments based on cost / benefit trade-offs
• Drive process discipline across the vision, development, and implementation life cycle
• Use a framework to communicate program and project level details and timelines with employees within WLS
• Partner with cross-functional stakeholders across WLS, Digital, and various Technology teams, including coordinating User Acceptance Testing, ensuring user engagement and testing rigor
• Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations, and priorities
• Implement resource, governance, and organization structure to deliver the transformational initiatives as required in order to deliver results in a complex environment
• Effectively communicate to provide regular updates to leadership of the Commercial Bank and WLS, including presentations, executive summaries, and summary metrics

Required Qualifications, capabilities and skills:

• 5+ yearsof experience implementing operational change management or technology products;
• Proven ability to lead large scale, cross-functional initiatives and passion for process innovation, design, and technology
• Demonstrated ability to communicate effectively to multiple levels of colleagues and management, across business and technology, both written and verbal
• Experience in Agile methodology with Certified Scrum Master or Certified Product Owner a plus
• Previous expertise and a true passion for process innovation, design, and technology
• Fulfills the strategic vision by staying on top of tactical activities in flight
• Basic proficiency in JIRA, Tableau, Alteryx. Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint is a must

Preferred qualifications, capabilities, and skills

• Strong financial services experience, understanding of the Wholesale Lending business a plus
• Experience with loan lifecycle and its various process steps/ stages. Loan accounting applications (Loan IQ, ACBS, Strategy…) experience is a plus
• Master’s degree
• Experience with implementing and using workflow tools

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.