Product Operations in San Francisco, CA

$80K - $100K(Ladders Estimates)

Blend   •  

San Francisco, CA 94102

Industry: Enterprise Technology

  •  

Less than 5 years

Posted 56 days ago

As a Product Operations Manager at Blend, you embody the idea that "if you want to go far, go together." You will be a key member of the larger product team, working closely with Product, Product Marketing, Compliance, Legal, and Client Operations teams. You are responsible for empowering and collaborating with all relevant stakeholders to create high quality product launches. A successful Product Operations Manager drives steady adoption of products across Blend's customer base and ensures happy customers.

RESPONSIBILITIES

  • Develop a strong understanding of Blend's product suite and the lending spaces
  • Scale product knowledge throughout the organization by writing enablement guides, hosting training sessions and office hours, and working cross-functionally to share feedback to improve products
  • Maintain and continually enhance a central source of truth for Blend products, including both technical and functional knowledge
  • Operationalize rollouts across the Blend Client Operations organization by working with Product and Product Marketing teams to take products from alpha, through limited availability, to generally available
  • Equip customer-facing teams with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Foster a collaborative partnership with Product Managers, Product Marketers, and Client Operations
  • Identify and build connections with relevant subject matter experts across Blend to surface insights, get them excited about the initiatives being built, and pave the way for smoother rollouts

REQUIREMENTS

  • 3-5 years of experience in Product Operations, Product, and/or Software Delivery in an enterprise landscape
  • High technical acumen and ability to understand complex products
  • Excellent written and verbal reasoning and communication skills
  • Ability to translate technical concepts and instructions into non-technical, layman's terms for internal and external communication and with customers
  • A desire to move fast and act with confident humility
  • Experience in financial services and/or consumer lending is a plus


Valid Through: 2019-10-17