Product Manager

Talkdesk   •  

San Francisco, CA

Industry: Software

  •  

5 - 7 years

Posted 371 days ago

Responsibilities:

  • Contribute to the vision and design of a next generation call center platform
  • Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
  • Create processes to capture, analyze, leverage and share customer insights
  • Collaborate with team members to craft solutions to meet customer needs
  • Evangelize ideas that will help to resolve customer problems
  • Work with engineering, marketing and sales to build business use cases and define requirements/wireframes for new feature enhancements, products and services
  • Help to prioritize the product roadmap with engineering, design, marketing and sales
  • Document product functionality
  • Collaborate with marketing to launch new services, features and enhancements effectively
  • Facilitate sales through training and creation of collateral materials for new product launches and features

Requirements:

  • Bachelor’s degree in business, engineering or related field required
  • 4+ years work experience as a product manager
  • Knowledge and use of formal Quality Assurance processes
  • Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages is preferred
  • Ability to adapt to rapidly changing technologies and business needs
  • Understand the development and implementation of large-scale, complex applications in a call center technology environment
  • Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
  • Excellent verbal and written communication skills
  • Proven ability to take initiative, use consultative skills and build strong, productive relationships.