As a member of the Business Technology Applications team, the Product Owner (PO) will specialize in continuous process and systems improvement focused on the quote to cash process supporting Revenue systems. This specific role is focused on the Channel Order application that creates partner orders in Salesforce revenue systems. The business stakeholders are members of the Channel/ Partner management teams.
This role may require overlap of San Francisco (PST/PDT)) business hours and business hours at salesforce’s other delivery hubs located in the AMER or APAC regions.
As the “CEO” of the product, the PO is focused on long and short term vision of the product, harmonizing internal business partners’ interests with IT delivery, and representing the product to the stakeholder and solution contributor community. The PO closely works with our internal business partners and internal & external delivery partners to develop a roadmap of solutions needed to support key business processes. The PO then prioritizes the request backlog and translates requirements into user stories for a world-class team of software engineers and business systems analysts.
Responsible for taking over the Channel order app (COA) from the team that currently manages it. This includes creating and executing on a knowledge transfer plan, mentoring a new team to get up to speed and taking ownership of product management of the app going forward.
Owns the delivery of user stories and acceptance criteria that represents the requirements provided by the business.
Participates in feature assessment, requirements gathering and documentation.
Works with the scrum team in planning and execution of their work.
Responsible for delivery to plan, and basic problem resolution.
Communicates delivery scope, status and questions back to business.
Serves as the team's primary, but not only, conduit to their business partner(s).
Owns the delivery of a product roadmap incorporating projects, features and other key initiatives
Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope
Contributes to business partner vision at the initiative level, influencing scope and delivery options with feedback
Looks ahead to identify delivery capacity needs based on roadmap and works with management to address them
Anticipates blockers, conflicts and obstacles, and escalates appropriately to solve
Guides business partners through the work intake process, highlighting milestones and artifacts, and understands the value behind them
Participates in cross-functional initiatives as a delivery component, representing his/her team's work with a small number of dependencies.
Deliver innovative solutions within our internal CRM Salesforce application based on user requirements
Partner with business and I T representatives at all levels to assess, initiate, prioritize, refine, and drive appropriate technology solutions
Develop and maintain a product roadmap for the delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers
Create and groom a backlog of well-formed stories for implementation by the area’s delivery teams
Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles)
Work with business and IT stakeholders to prioritize work to be delivered by the delivery teams at a sprint level. Work directly with software engineers, BSAs, and system specialists on product delivery
Communicate effectively and appropriately with business and technical peers (written and verbal)
Work very comfortably with stakeholders at the department or division level
Review technical solutions for compliance to business process and objectives, as well as IT standards
Work proactively on customer issues and resolves them in a timely manner
Manage to the definition of done from feature acceptance criteria and meets business value requirements.
Identify opportunities for process optimization, process redesign, or development of new process/policies.
Research and respond to customer questions in a timely manner.
Act as the subject-matter expert for solutions owned by the team.
5+ years experience with the implementation of CRM for Revenue systems or Sales especially in the areas of Salesforce automation, CPQ systems, Orders and Contracts.
Solid understanding of the quote to cash space
Bachelors Degree, with 4- 8+ yrs related information systems experience.
Experience with enterprise system implementations and solution architecture for global companies.
Must have the ability to make decisions and recommendations on technology strategies
Ability to learn quickly in a dynamic environment.
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
Excellent team player able to work with virtual and global cross functional teams.
Excellent influencing and negotiation skills.
Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
Ability to work with deadlines and in a fast paced environment
Experience with Agile/SCRUM techniques.
Experience working with globally distributed teams especially with setup of new teams
Knowledge of Enterprise applications/modules: CRM, e-Commerce, Revenue systems technologies
Experience with CPQ (Configure Price Quoting) systems a plus.
Knowledge of web applications, databases (preferably Oracle), SQL, and Java
Knowledge of salesforce preferred but not mandatory. Extremely deep knowledge of CRM applications is a prerequisite for the position
Excellent, creative problem-solving skills.
Strong knowledge in information technology architecture components, principles, procedures and practices.