Product Manager

North American Communications Resource   •  

Virtual / Travel

Less than 5 years

Posted 239 days ago

This job is no longer available.

Essential Functions

  • Demonstrates a solid understanding of all cloud offerings throughout ConvergeOne
  • Recommend and present research based next generation Unified Communications / Contact Center product features and functions enhancements via use-cases
  • Defines and executes ConvergeOne differentiators in offerings, leveraging Company's sales and marketing material
  • Analyzes market trends/opportunities for current and future offerings (products/bundles/services)
  • Executes on margin increase opportunities through evaluation of cost, operating expenses and leveraging scale
  • Demonstrates passion for user experience and relentless pursuit for service usability and adoption
  • Focuses execution and delivery across ConvergeOne

Key Measures of Success

  • Launch relevant products on time and on budget
  • Design and implement programs to drive down existing costs through automation, tools, processes, etc. with a goal of >15%
  • Build and maintain relevant roadmaps that drive the market instead of trailing or reacting to

Additional Specific Duties and Responsibilities

  • Demonstrates understanding of analytics, usage metrics to assess product success, customer satisfaction and feeds information back into the product definition process
  • Identifies opportunities to generate increased sales volume, via focused marketing activity
  • Works directly with sales force to ensure quick opportunity identification, classification and quoting
  • Generates pricing and billing options to market while ensuring backend tools support
  • Works with back office teams and technology with offerings to ensure 100% flow and compliance for:
    • Quoting
    • Billing
    • Taxing
    • Regulation (if needed)
    • Security
    • Opportunity management (CRM)

Required Qualifications

  • 4-year college degree level knowledge of product management (or equivalent experience)
  • Understanding of how telephony services are delivered to clients from end to end
  • Telephony experience in Unified Communications and Contact Center
  • Excellent verbal and written communication skills
  • Understanding of backend systems inclusive of CRM, billing, quoting
  • 3+ years in product management (product manager or leadership position)
  • Strong presentation skills

Desired/Preferred Qualifications

  • Experience in designing, implementing and maintaining Cloud service offerings
  • Technical expertise in Contact Center and Unified Communications
  • Experience with Avaya and Cisco platforms
  • Experience with Product Management software
  • 4+ years in telephony / VoIP
  • 2+ years in cloud application offerings (preferably in telephony)
  • 2+ years in professional services and/or managed services