Product Manager

Morehead Associates   •  

Chicago, IL

5 - 7 years

Posted 177 days ago

This job is no longer available.

Product Manager Location IL - Chicago Office Functional Area Product Management Employment Status Regular

About Press Ganey:

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients’ success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description/Overview:

Press Ganey currently has an exciting opportunity for a Product Manager in our Chicago, IL office.

The Product Manager is responsible for building product that delight clients.  The Product Manager will be part of a dynamic and fast-paced environment and work with cross-functional teams to design, build and bring to market products that deliver on the company’s vision and strategy

Duties & Responsibilities:

  • Gain a deep understanding of the market, competitive landscape, and client experiences. 
  • Represent the company by visiting and meeting with clients to solicit feedback on products and services.  
  • Develop product strategy and roadmap by analyzing product performance, identifying and filling product gaps and generating new ideas that grow market share, improve client experience and drive growth. 
  • Generate product buy-in with key stakeholders.
  •  Act as a product evangelist to build awareness and understanding.
  • Translate product strategy into product requirements and prototypes. 
  • Design, scope and prioritize requirements based on business and client impact.  
  • Work closely with Information Technology to ensure product is brought to market according to business requirements and client expectations.
  • Collaborate with marketing and sales to develop product pricing, positioning, and promotional plans that are aligned with product strategy.
  • Drive product launches by working closely with marketing, educational services, talent development, and other key stakeholders.
  • Provide cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
  • Assist client facing associates with requests questions, requests and presentations.


  • Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle.
  • Excellent strategic thinking, analytical and critical thinking skills.
  • Superior problem solving ability, preferably within a customer environment.
  • Superior project management, time management and organizational skills and the ability to quickly adapt to multiple priorities.
  • Excellent written and verbal communication skills.
  • Proven ability to work collaboratively to ensure adequate resources are brought to bear to meet client needs from throughout the organization.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and Web Conferencing.
  • The ideal candidate will be located in Chicago or South Bend, IN.
  • Bachelor’s degree in a related field is required, MBA/MHA preferred.  
  • 4+ years of product management experience, preferably within healthcare.
  • Familiarity with patient experience surveys and the healthcare regulatory environment is preferred.
  • Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development.
  • Experience with business cases, analytics and reporting, market trends/analysis, competition analysis, positioning, business modeling, and product roadmap development.
  • Experience with customer/client management, and managing the tension between customers’ wants and needs.
  • The ideal candidate will be located in Chicago or South Bend, IN.

Minimum Education:

  •  Bachelor’s Degree