Product Manager - LifePlan

LegalZoom   •  

Glendale, CA

Industry: Legal Services

  •  

5 - 7 years

Posted 293 days ago

This job is no longer available.

LegalZoom has recently entered the Employee Benefits space with our LifePlan product.  LifePlan is an entirely new and exciting market concept where we offer a breadth of services and partnerships to meet member’s legal, insurance, financial and tax needs in the context of their major life events.

 

As a critical member of the LifePlan team, you will be responsible for building or enhancing products in LegalZoom’s LifePlanportfolio. The right candidate is customer-focused, mobile-centric, strategic and analytical, full of creativity, and effective at communicating with internal and external stakeholders.

 

 

What you’ll do:

  • Be the voice of the customer across the organization. Lead product development lifecycle from ideation through launch and customer support, including end-to-end customer experience.
  • Work in an Agile development environment. Write and adjust requirements, user stories and acceptance criteria based on stakeholder needs, new data and/or strategy shifts. Influence UX designers on front-end experience specifications.
  • Engage in cross-functional collaboration with Product Marketing, Sales, Production, Customer Care, and Technology to support customer lifecycle management activities including pilots, betas and full launches, customer experience optimization, and product optimization.
  • Drive competitive analyses in partnership with Product Marketing and Sales; lead the team in anticipating competitive moves, and responding to any competitive development in the marketplace.
  • Partner with Product Marketing to create messaging and positioning that is compelling and differentiated; responsible for directing the development of key messaging documents for products that include buyer personas, product positioning, and price/packaging.
  • Define business and customer experience metrics for tracking product performance in collaboration with analytics team.

 

Required qualifications:

 

  • Minimum 5years product management experience or other relevant experience with proven capability to drive product management strategy and requirements planning and execution.
  • You’re detailed oriented and feel proud of writing exceptional user stories and acceptance criteria and launching solutions that meet our customer needs.
  • Track record of creating and executing on high-impact products with proven commercial success.
  • Track record leveraging various product design methodologies and tools to create new, and innovative products and services
  • Great communication skills, including public speaking and formal presentations to senior management.
  • Have experience in working withdigitaltechnologies, including mobile, web, and apps.
  • You’re inspiring, open-minded, hardworking, collaborative, and passionate.
  • You’re a highly-motivated self-starter with a great sense of humor and comfortable with ambiguity.

 

 

Preferred qualifications:

 

  • Experience building subscription based product solutions.
  • Small business product management experience.
  • Employee Benefits industry experience.
  • Technical Background.
  • A Bachelor or Master degree in Business, Marketing or Technology, or equivalent work experience.