The Product Manager’s overall objective is to build products that solve our customer's biggest business challenges. He/she is the product champion both within and outside the company
and will be viewed as the "expert" for accurate and credible information on the
product. The Product Manager interacts with vendors, engineering, operations,
management, training, sales, marketing, prospects, and clients to guide new
product development efforts of assigned products. The Product Manager is
responsible for creating the concepts, requirements, product marketing
materials, and a variety of analyses for new products and product
As a Product Manager II, a Typical Day Might Include the Following:
- Proactively seek feedback from customers and prospects.
- Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities.
- Analyze, document, and communicate intelligence regarding industries and markets including trends and new opportunities.
- Analyze, document, and communicate intelligence regarding competitors capabilities, key strengths and weaknesses, pricing, and competitive positioning.
- Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments.
- Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
- Perform analyses to aide in decision making regarding feature improvements and new feature developments.
- Acting subject matter expert expected to know and understand new features and feature improvement.
- Train employees and agents to better understand new products and
- Occasionally work with sales to assist with sales opportunities.
- Day to day project management, coordination, and delivery of projects
related to assigned products.
- Occasional travel for client visits, tradeshows, and sales support.
To Land This Gig You'll Need:
- Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experiencerequired. Bachelor’s degreepreferred.
- 5+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.
- Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
- Requires interaction with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
- Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
- Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.
- Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
- Excellent skills with specialized computer software for drafting and producing documents and diagrams
- Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
- Works well in fast paced, high pressure environments with the ability focus on goals and objectives
- Bonus Experience: Experience with regulations such as PCI, HIPAA, GDPR, and FedRAMP.
- A knowledge of software security requirements and terminology.
- Project management and project communication techniques and tools. This includes alternative ways to inform via written, oral, and visual media.
- Time management experience (managing own time and balancing many different projects simultaneously in a fast paced environment).
- Telecommunications, software development, networking, hosted applications, or other similar technical products experience.
- Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.