Are you interested in changing the world of healthcare and human services? Do you want to work with innovative web and mobile software applications with great impact on society? Can you provide smart ideas and experiments about what’s possible? Do you work hard to help others to achieve their best results? Do you want to be amazed, inspired and proud of your job every day? Come and show us what you’re made of.
Mediware Information Systems, Inc. is a fast growing Top 100 Healthcare Software company. We design and build products that are inspiring and make a real impact in people’s lives. We have 1000+ employees across the US, UK and Netherlands. Mediware’s portfolio of solutions currently includes long-term services and supports, behavioral health, blood solutions, cellular therapy, home care, medication management, rehabilitation and respiratory therapy.
As the Product Manager for CareTend you will be responsible for defining, planning, and managing the strategy for assigned software products and related services. Also responsible for managing the product-related communication within the company and with its customers. This position is HME/DME focused for the Homecare Industry.
Research current and future industry needs by: attending trade shows, and seminars; reading trade journals; and internet exploration.
Gather and define requirements by interviewing customers and other industry experts to establish system requirements for software features.
Identify Customers for Advisory Committees and coordinate Advisory ongoing meetings for the collection of feedback on prioritizing release features and enhancement requests.
Document functional requirements in a consistent, structured fashion that is conducive to their use as input in software design and software testing processes, as well as, can contribute to user documentation.
Write, review, and/or approve functional and technical software specifications, in conjunction with Engineering.
Define and manage the assigned product line(s) to assure they meet or exceed the needs of their market at a competitive price.
Trend Analysis. Research key industry trends and determine their impact on assigned products. Review legislative and/or policy changes from accrediting organizations (e.g. JCAHO, CHAP) and government agencies (e.g. CMS). Recommend enhancements to assure compliance with these policy changes.
Competitive Product Analysis. Use competitive information compiled by Marketing and other sources to keep abreast of competitor’s product features and adjust product strategy as needed.
Pricing and Product Offerings. Participate in the establishment of pricing for assigned product line(s). Determine which software features should be packaged as separately-priced offerings.
Contribute to product Exit and Migration Plans: Evaluate product life cycle and analyze when retirement of products or add-on offerings might be warranted.
Provides Win/Lose Analysis data when appropriate, to support Pragmatic Marketing efforts by the Director of Product Management
Maintain a Product Roadmap for all assigned product lines. Communicate release plans internally and to customers.
Participate in project reviews of completed projects.
Assist in training of Customer Care and Implementation staff on new releases.
Serve as product requirement liaison between customers and Engineering.
Manage Beta Testing/Early Adoption Procedures
Participates in Launch Planning, coordinating efforts for an effective launch of new products and/or releases of current products
Customer Account Management
Respond to and prioritize customer enhancement requests.
Serve as a resource to Customer Care, Implementation, and Sales, when necessary.
Participate in sales presentations, customer visits, conferences and presentations as required.
Assist the Director of Product Management in the developing the content of marketing material for assigned product lines.
Participate in the continued improvement of department policies and processes.
Serve as a resource for quality assurance in their development of test scripts.
Review product documentation for accuracy and clarity.
Vendor Relationship Management
Make recommendations to the Director of Product Management when a new vendor relationship would add value to our product offerings.
Work with third party vendors to define interfaces.
Coordinate the resolution of customer issues related to interfaces with vendor offerings.
Adheres to the Mediware Values
Responds to the needs and requests of clients and Mediware management and staff in a professional and expedient manner.
Other Duties As Assigned
Required Education and/or Experience:
Bachelor’s Degree in Business with coursework in Computer Science.
Minimum 5 years work experience within the HME/DME home care industry, where two or more years have been in Product Management, Product Marketing, Sales or a field support capacity, such as implementation or training on Homecare Industry standards, software products or consulting
Excellent writing, speaking, and team communications skills
Excellent troubleshooting, listening and problem-solving skills
Able to work in a fast paced, stressful environment
Attention to detail, professional presentation skills, and the ability to work with complex projects
Preferred Skills and/or Experience:
Microsoft Office Suite
Ability to manage and motivate a team with focus on both the company’s and the customer’s goals
Experience with Mediware’s and/or a competitor’s application desired