Product Manager

Salary depends on experience
Posted on 10/13/17
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 10/13/17

The Product Manager is responsible for developing and maintaining the product roadmap using input obtained from customers; facilitating and managing the prioritization of product enhancements, corrections, and software releases to meet business objectives. Ensures timely delivery of high quality products that meet functional, technical, and operating requirements. Responsible for managing the product-related communication within the company and with its customers. 

Principal Functions of the Job

Systems Analysis

  • Research current and future industry needs by: attending trade shows, and seminars; reading trade journals; and internet exploration.

  • Gather and define requirements by interviewing customers and other industry experts to establish system requirements for software features.

  • Identify Customers for Advisory Committees and coordinate Advisory ongoing meetings for the collection of feedback on prioritizing release features and enhancement requests.

  • Document functional requirements in a consistent, structured fashion that is conducive to their use as input in software design and software testing processes, as well as, can contribute to user documentation.

  • Write, review, and/or approve functional and technical software specifications, in conjunction with Engineering.

Product Management

  • Define and manage the assigned product line(s) to assure they meet or exceed the needs of their market at a competitive price.

  • Trend Analysis. Research key industry trends and determine their impact on assigned products. Review legislative and/or policy changes from applicable accrediting organizations and government agencies. Recommend enhancements to assure compliance with relevant policy changes.

  • Competitive Product Analysis. Use competitive information compiled by Marketing and other sources to keep abreast of competitor’s product features and adjust product strategy as needed.

  • Pricing and Product Offerings. Participate in the establishment of pricing for assigned product line(s). Determine which software features should be packaged as separately-priced offerings.

  • Contribute to product Exit and Migration Plans: Evaluate product life cycle and analyze when retirement of products or add-on offerings might be warranted.

  • Provides Win/Lose Analysis data when appropriate, to support Pragmatic Marketing efforts by the Director of Product Management.


Release Management

  • Lead a release planning committee to determine the feature content of releases.

  • Maintain a Product Roadmap for all assigned product lines. Communicate release plans internally and to customers.

  • Participate in project reviews of completed projects.

  • Assist in training of Customer Care and Implementation staff on new releases.

  • Serve as product requirement liaison between customers and Engineering.

  • Manage Beta Testing/Early Adoption Procedures

  • Participates in Launch Planning, coordinating efforts for an effective launch of new products and/or releases of current products.


Customer Account Management

  • Respond to and prioritize customer enhancement requests.

  • Serve as a resource to Customer Care, Implementation, and Sales, when necessary.

  • Participate in sales presentations, customer visits, conferences and presentations as required.

  • Assist in the developing the content of marketing material for assigned product lines.



  • Participate in the continued improvement of department policies and processes.

  • Serve as a resource for quality assurance in their development of test scripts.

  • Review product documentation for accuracy and clarity.


Vendor Relationship Management

  • Make recommendations when a new vendor relationship would add value to our product offerings.

  • Work with third party vendors to define interfaces.

  • Coordinate the resolution of customer issues related to interfaces with vendor offerings.


  • Participate in the training and/or mentoring programs as assigned or required.

  • Adhere's to the Mediware Values and supports a positive company’s culture

  • Responds to the needs and requests of clients and Mediware management and staff in a professional and expedient manner.

  • Other Duties As Assigned


Job Qualifications:

Required Education and/or Experience

  • BS degree in Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS) or equivalent.

  • Minimum 3 years work experience using and implementing web-based software applications. Experience with Bowman System’s products is a plus.

  • Previous product management experiencepreferred.

  • Clear and experienced understanding of software development life cycle procedures and processes.

  • A forward-thinker who looks for step-function growth.

  • Leader with energy and passion focused on end-results toward improving client outcomes.

  • Excellent documentation and technical writing skills.

  • Excellent troubleshooting, listening and problem-solving skills.

  • Ability to coordinate and prioritize multiple assignments and requests.

  • Able to work in a fast paced, deadline oriented environment.

  • Customer focused.

  • Works well in a team environment.

    • Live or able to relocate to the Shreveport, LA area


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