Are you interested in changing the world of healthcare and human services? Do you want to work with innovative web and mobile software applications with great impact on society? Can you provide smart ideas and experiments about what’s possible? Do you work hard to help others to achieve their best results? Do you want to be amazed, inspired and proud of your job every day? Come and show us what you’re made of.
Mediware Information Systems, Inc. is a fast growing Top 100 Healthcare Software company. We design and build products that are inspiring and make a real impact in people’s lives. We have 1000+ employees across the US, UK and Netherlands. Mediware’s portfolio of solutions currently includes long-term services and supports, behavioral health, blood solutions, cellular therapy, home care, medication management, rehabilitation and respiratory therapy.
The Product Manager is responsible for defining, planning, and managing the product and strategy for assigned software products and related services. It is also responsible for managing the product-related communication within the company and with its customers. The product manager leads the product marketing initiatives for company products throughout the product life-cycle.
Principal Functions of the Job
Create product strategy that clearly outlines target markets, positioning, competitive positioning, pricing, promotional strategy, and roadmap
Research current and future industry needs by: attending trade shows, and seminars; reading trade journals; and internet exploration.
Gather and define requirements by interviewing customers and other industry experts to establish system requirements for software features.
Identify Customers for Advisory Committees and coordinate Advisory ongoing meetings for the collection of feedback on prioritizing release features and enhancement requests.
Document functional requirements in a consistent, structured fashion that is conducive to their use as input in software design, software testing processes, and can contribute to user documentation.
Write, review, and/or approve functional and technical software specifications, in conjunction with Engineering.
Define and manage the assigned product line(s) to assure they meet or exceed the needs of their market at a competitive price.
Trend Analysis. Research key industry trends and determine their impact on assigned products. Review legislative and/or policy changes from accrediting organizations (e.g. AIRS, JCAHO) and government agencies (e.g. HUD, HHS, VA, CMS). Recommend enhancements to assure compliance with these policy changes.
Competitive Product Analysis. Use competitive information compiled by Marketing and other sources to keep abreast of competitor’s product features and adjust product strategy as needed.
Pricing and Product Offerings. Participate in the establishment of pricing for assigned product line(s). Determine which software features should be packaged as separately-priced offerings.
Contribute to product Exit and Migration Plans: Evaluate product life cycle and analyze when retirement of products or add-on offerings might be warranted.
Provide Win/Lose Analysis data when appropriate, to support Pragmatic Marketing efforts.
Lead a release planning committee to determine the feature content of releases.
Maintain a Product Roadmap for all assigned product lines. Communicate release plans internally and to customers.
Participate in project reviews of completed projects.
Assist in training of Customer Care, Implementation and Sales staff on new releases.
Serve as product requirement liaison between customers and Engineering.
Manage Beta Testing/Early Adoption Procedures
Participates in Launch Planning, coordinating efforts for an effective launch of new products and/or releases of current products.
Customer Account Management
Respond to and prioritize customer enhancement requests.
Serve as a resource to Customer Care, Implementation, and Sales, when necessary.
Participate in sales presentations, customer visits, conferences and presentations as required.
Assist in the development of content for marketing material for assigned product lines.
Take an active role in strategic sales calls and customer-facing activities when needed.
Participate in the continued improvement of department policies and processes.
Serve as a resource for quality assurance in their development of test scripts.
Review product documentation for accuracy and clarity.
Vendor Relationship Management
Make recommendations to the General Manager when a new vendor relationship would add value to our product offerings.
Work with third party vendors to define interfaces.
Coordinate the resolution of customer issues related to interfaces with vendor offerings.
Participate in the training and/or mentoring programs as assigned or required.
Adhere's to the Mediware Values and supports a positive company’s culture
Responds to the needs and requests of clients and Mediware management and staff in a professional and expedient manner.
Other Duties As Assigned
Required Education and/or Experience
Bachelor’s Degree in Business Administration , Computer Science (CS), Computer Information Systems (CIS), Management Information Systems (MIS) or equivalent. 5 years applicable work experience may be considered in lieu of degree.
Minimum 3 years of work experience within the human and social services industry, where 2 or more years have included using and implementing web-based software applications. Experience with Bowman Systems’ or other Mediware products is a plus.
Previous product management experiencepreferred.
Clear and experienced understanding of software development life cycle procedures and processes.
A forward-thinker who looks for step-function growth.
Leader with energy and passion focused on end-results toward improving client outcomes.
Excellent documentation and technical writing skills.
Excellent troubleshooting, listening and problem-solving skills.
Ability to coordinate and prioritize multiple assignments and requests.
Able to work in a fast-paced, deadline-oriented environment.
Works well in a team environment.