Product Manager

Gogo   •  

Chicago, IL

Industry: Telecommunications.


5 - 7 years

Posted 330 days ago

This job is no longer available.


  • Responsible and accountable for regular end-to-end delivery of customer value for both internal and external development teams based on communicated product roadmap.
  • Directly manages and grooms product backlog.
  • Identify and assess opportunities against business goals.  Contribute to the prioritization of those opportunities with internal stakeholders and external partners to build and maintain the annual product roadmap.
  • Manages driving a product through its entire development cycle, from concept to launch, with a strong focus on details but never losing sight of the big picture.
  • Leads cross-functional initiatives required to drive successful execution of new product development activities.
  • Partners with all internal departments to execute the new product or technology development cycle (IT, Engineering, Operations, Customer Care, Quality, Marketing, Finance, and Legal).
  • Collaborates with key internal stakeholders to advise on product backlog, gather requirements and support product awareness.
  • Acts as the “voice of the customer” and provides a business perspective on value during day-to-day development by synthesizing information from internal stakeholders and experts and outside perspectives as well as own internal knowledge and experience.
  • Analyze and develop differentiation against key competitors by understanding market landscape, emerging technology, and customer needs, as needed.
  • Works closely with select internal and external customers to gather requirements and assist Sales with customer presentations as the “product expert” for specific product offering.
  • Supportsales, account management, and customer care with RFI/RFP boilerplates, training, tools, collateral, and knowledge bases.
  • Builds and maintains relationship with third party product vendors to realize product value proposition, as required.


  • 5+ years relevant new product development experience
  • Undergraduatedegree in engineering, computer science, marketing or related business degree, MBA or MIS desired
  • Demonstrated success in executing and directing day-to-day activities to meet objectives
  • Clear passion about Gogo portfolio and ability to identify possibilities in our industry
  • Proven skills to collaborate with cross functional teams, and able to influence other to support decisions
  • Strong business, project management, and technical acumen is required
  • Ability to be self-directed to solve business issues in defined product area
  • Ability to make decisions about and prioritize own work
  • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup
  • Creativity in managing culturally diverse customers, changing requirements and shifting priorities for product development
  • Understanding of and experience working in an Agile environment is preferred
  • Passionate advocate for our customers and the user experience


  • Responsible for defining and delivering a suite of self-service tools and applications that enable airline partners to configure, maintain and analyze on-aircraft products and services that drive improved airline operational performance and new revenue streams for Gogo.


  • Varies by specific role
  • Decision making ability within defined product area
  • Responsible for successful execution of team’s product development deliverables supporting corporate and global products

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.