Product Manager, eCommerce

Crate & Barrel   •  

Northbrook, IL

Less than 5 years

Posted 188 days ago

Crate and Barrel is America’s most exciting housewares specialty retailer with 100+ locations and over 6,500 associates nationwide. We are seeking an experienced, committed and enthusiastic professional to join our eCommerce department, as Product Manager, eCommerce located in Northbrook, Illinois.

  • Execute “best in class” in eCommerce product management methodology.
  • Lead a defined area or product(s)’ definition and delivery schedule.
  • Lead a product team to constantly improve key performance indicators and the customer experience, while in line with the overall eCommerce product vision.
  • Leverage the team to make sure that delivery is as efficient and predictable as possible.  Project manage as needed or delegate project management as needed.
  • Manage the product backlog and opportunity backlog to consistently innovate and improve the business.
  • Establish and conduct continual discovery cycles for the product that maximize customer insight, site data, industry trends, and the full resources of the product team.
  • Create and foster a team dynamic that is motivated to improve the customer experience, product scorecard and key performance indicators.
  • Support site search optimization, external search engine optimization, and paid search marketing.
  • Support the eCommerce site operations team, including all site changes and hosting, to ensure eCommerce growth, profitability and customer satisfaction.
  • Identify, evaluate and recommend external vendors to support the Site Management team, where appropriate.

RequiredSkills

  • 3-5 years of eCommerce experience, including product management and external search.
  • Bachelor’s degree in business or relevant field.
  • Certification from the Project Management Institute a plus.
  • Extensive knowledge of B-to-C eCommerce best practices and strategies.
  • Collaborative work approach with the ability to create and work within a team atmosphere.
  • Excellent project management skills and the ability to research and coordinate information efficiently.
  • Strong manager and leader with demonstrated skills.
  • Strong negotiation and decision making skills.
  • Passionate about product and driving business.
  • Strong analytical and problem solving skills.
  • Strong organizational and interpersonal skills.
  • Microsoft Office Suite (Word, Excel, PowerPoint) and Google Platform.
  • Excellent oral and written communication skills (English).

Job ID PME0418-999INT