SUMMARY: Defines and delivers features and services that delight customers and improve Clearent's operating profit through both new revenue and cost savings.
DUTIES AND RESPONSIBILITIES:
1. Increase velocity of software development
Maintain 3-month view of future Dev pipeline
Deliver clear, complete, and timely features, user stories and associated requirements to development
Partner with development leads to groom the development pipeline, including participation in estimation and sprint commit meetings
Maintain regular availability to development for clarifications, decisions, and answers to questions during the sprint cadence
2. Develop deep understanding of market and customer needs
Conduct primary market research through frequent customer, prospect, and evaluator interviews either on-site or by phone.
Attend at least 4trade shows, conferences or onsite customer visits per year
Provide system and industry expertise to Sales, Support and Marketing efforts
3. Increase platform capacity and capability
Support new customer and corporate acquisitions (conversion/migration)
Identify system requirements and plan/execute their implementation, enabling Clearent to enter new channels and markets for processing
Regularly monitor association enhancements and rules changes to ensure the Horizon platform maintains and improves its compliance with all applicable interchange, regulatory, and data quality rules.
Continuously identify, quantify and prioritize manual operational tasks, replacing them with system automation
4. Increase operating profit
In partnership with IT (Development), Sales/Support (Training), and Marketing (Launch), deliver system improvements and enhancements generating incremental gross profit per agreed-upon targets
Ensure that all reject and chargeback write-offs, as well as regulatory and compliance fees and fines, are below prescribed thresholds
5. Identify, track and report key performance indicators
Identify key metrics appropriate for the Horizon platform
Track and report metrics, including results vs. target
Demonstrate continuous improvement of results
5 or more years of related business experience in a product manager, product owner, business analyst, or software developer role.
Prior experience in payments, particularly credit card processing, preferred.
College degree or college coursework preferred.
SPECIFIC COMPETENCIES FOR THIS ROLE
Strategic thinking - Able to create a high-level vision and plan, and communicate it throughout the organization effectively.
Decision Maker - Able to make decisions on their own.
Curiosity and listening - Demonstrates a strong desire to understand others' viewpoints and learn how things work.
Agile methodology - Hands-on experience with Agile development processes (e.g., SCRUM, Kanban), including writing stories and prioritizing the backlog.
Organization and planning - Plans, organizes, schedules and budgets in an efficient manner. Meets deadlines.
Analytical skills - Uses data appropriately to guide decisions and achieve measurable results.
Product expertise - Becomes the go-to person for the products they own.
Communication - Speaks and writes clearly and concisely in a manner appropriate to the intended audience.
Relationship building - Builds strong, effective, appropriate working relationships with a variety of individuals across the company and at all organizational levels.
Creative thinking - Identifies creative new solutions to problems.
Attention to detail - Does not let important details slip through the cracks.
GENERAL COMPETENCIES FOR CLEARENT'S CULTURE
Honesty and integrity - Does what is right, not what is convenient.
Collaborative approach - Team player with a 'can do' attitude.
Persistence - Demonstrates tenacity and willingness to go the distance to get something done.