Product Manager

 •  Clearent Clayton, MO

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 12/12/17
Clayton, MO
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 12/12/17

SUMMARY: Defines and delivers features and services that delight customers and improve Clearent's operating profit through both new revenue and cost savings.

DUTIES AND RESPONSIBILITIES:

1. Increase velocity of software development

  • Maintain 3-month view of future Dev pipeline

  • Deliver clear, complete, and timely features, user stories and associated requirements to development

  • Partner with development leads to groom the development pipeline, including participation in estimation and sprint commit meetings

  • Maintain regular availability to development for clarifications, decisions, and answers to questions during the sprint cadence

2. Develop deep understanding of market and customer needs

  • Conduct primary market research through frequent customer, prospect, and evaluator interviews either on-site or by phone.

  • Attend at least 4trade shows, conferences or onsite customer visits per year

  • Provide system and industry expertise to Sales, Support and Marketing efforts

3. Increase platform capacity and capability

  • Support new customer and corporate acquisitions (conversion/migration)

  • Identify system requirements and plan/execute their implementation, enabling Clearent to enter new channels and markets for processing

  • Regularly monitor association enhancements and rules changes to ensure the Horizon platform maintains and improves its compliance with all applicable interchange, regulatory, and data quality rules.

  • Continuously identify, quantify and prioritize manual operational tasks, replacing them with system automation

4. Increase operating profit

  • In partnership with IT (Development), Sales/Support (Training), and Marketing (Launch), deliver system improvements and enhancements generating incremental gross profit per agreed-upon targets

  • Ensure that all reject and chargeback write-offs, as well as regulatory and compliance fees and fines, are below prescribed thresholds

5. Identify, track and report key performance indicators

  • Identify key metrics appropriate for the Horizon platform

  • Track and report metrics, including results vs. target

  • Demonstrate continuous improvement of results

QUALIFICATIONS:

  • 5 or more years of related business experience in a product manager, product owner, business analyst, or software developer role.

  • Prior experience in payments, particularly credit card processing, preferred.

  • College degree or college coursework preferred.

    COMPETENCIES:

    SPECIFIC COMPETENCIES FOR THIS ROLE

  • Strategic thinking - Able to create a high-level vision and plan, and communicate it throughout the organization effectively.

  • Decision Maker - Able to make decisions on their own.

  • Curiosity and listening - Demonstrates a strong desire to understand others' viewpoints and learn how things work.

  • Agile methodology - Hands-on experience with Agile development processes (e.g., SCRUM, Kanban), including writing stories and prioritizing the backlog.

  • Organization and planning - Plans, organizes, schedules and budgets in an efficient manner. Meets deadlines.

  • Analytical skills - Uses data appropriately to guide decisions and achieve measurable results.

  • Product expertise - Becomes the go-to person for the products they own.

  • Communication - Speaks and writes clearly and concisely in a manner appropriate to the intended audience.

  • Relationship building - Builds strong, effective, appropriate working relationships with a variety of individuals across the company and at all organizational levels.

  • Creative thinking - Identifies creative new solutions to problems.

  • Attention to detail - Does not let important details slip through the cracks.

GENERAL COMPETENCIES FOR CLEARENT'S CULTURE

  • Honesty and integrity - Does what is right, not what is convenient.

  • Collaborative approach - Team player with a 'can do' attitude.

  • Persistence - Demonstrates tenacity and willingness to go the distance to get something done.

  • Proactive - Acts without being told what to do. Brings new ideas to the company.
  • Adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
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