Product Manager

Auth0   •  

Virtual / Travel

Industry: Information Technology

  •  

Less than 5 years

Posted 58 days ago

This job is no longer available.

We're looking for a user-oriented, technically savvy product manager to help us build better offerings for non-developer users who want insight into the performance of Auth0. This product manager will dive deep into personas like system administrators, security engineers, and compliance managers to understand their use cases and challenges related to identity and access management. This is a new area of focus for Auth0, allowing for plenty of blue sky discovery of opportunities to bring actionable transparency to these users, and to improve our overall support experience. We're looking for someone who can bring their energy and passion for making troubleshooting an intuitive and facile activity, rather than a tedious and frustrating one. Our ideal candidate will have familiarity with the commercial monitoring and analytics ecosystem and be able to craft a vision about how Auth0 can integrate with different toolchains.


In the first 6 months you will:

  • Create and socialize a product strategy oriented around the specific concerns of system administrators, security engineers, and compliance managers, prioritizing opportunities that will improve transparency and delight these users
  • Develop a product backlog for enhancing Auth0's troubleshooting, help, and support experience, as well as net new opportunities aligned with your product strategy
  • Research and establish a point of view on behalf of Auth0 about our place in the operations toolchain, including third-party integrations

Your ongoing responsibilities will include:

  • Conduct product research and discovery related to new product opportunities
  • Analyze and synthesize signals from multiple sources: users, Auth0 field teams, market data, competitive analysis, and others
  • Define the near and long-term strategy for your product area and socialize it with stakeholders
  • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission
  • Develop and test product hypotheses, working in a lean and iterative way
  • Seek feedback directly from customers during discovery and in early access/beta stages -- frequent customer contact is expected for all our product managers
  • Define and track KPIs and success metrics for your product area
  • Measure the performance of existing features in your product domain and carefully manage its surface area
  • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches
  • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation)

About You:

  • Have 3+ years as a software product manager, preferably in a startup environment, with a minimum of 5 years working in the tech industry
  • Love the work of identifying and deeply understanding customer problems, and are excited about exploring uncharted territory
  • Have empathy for users and seek their input at all stages of the product lifecycle
  • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team
  • Have experience working with cloud-based monitoring and analytics services
  • Understand the customer support request workflow, from learning and troubleshooting to ticket creation
  • Have a degree of technical fluency that allows you to communicate with and understand your target audience (operators / sys admins)
  • Know how to make the complex approachable for users at all skill levels
  • Like to get your hands dirty and use the products you build daily
  • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping
  • Are great at communicating with people at all levels, with varied backgrounds
  • Are self-motivated and comfortable working remotely
  • Can travel domestically or internationally when required (15% or less)